Safelite Auto Glass, a member of the Belron US Family of retail auto glass companies, is the nation’s leading provider of auto glass repair and replacement services. As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States. Take a look – we think you’ll like what you see!

Safelite Auto Glass is looking for an Customer Service Representative to join our team!  The Customer Service Representative provides World Class customer service to Safelite clients and internal departments by receiving and resolving client complaints, receiving and initiating correspondence, and assisting clients with other issues. 

About this Opportunity:

• Receives and answers daily mail, email, and faxes from assigned insurance clients regarding various client and departmental issues needing resolution. 
•  Researches basic pricing and other insured information, initiates outgoing correspondence to assigned clients to expedite collection of past due invoices, and documents actions and conversations in the appropriate system.
• In accordance with policy and within scope of authority, manually corrects information on disputed invoices to ensure payment by client.  Refers corrections outside of scope of authority to supervisor. 
  Regularly checks the status of assigned client payments and notifies appropirate internal departments when payment is received to initiate the release of vouchers and payment to affiliate shops.
• Review and research specific clients’ reject reports, research the reason for the external rejection of the invoice, then make a decision as to the outcome of the research, the invoice may be resubmitted to client, written off or taken to a higher level for management decision.
•  Process and submits check requests for client refunds as necessary.  Completes on-line check request by utilizing an on-line system, seeks appropriate approval, and submits to accounts payable for processing.
• Enters adjustments including write-offs, refunds, and reinstatemetns into mainframe system in accordance with policy and within scope of authority. 
  Performs basic cleircal tasks at the request of clients which may include faxing, copying, emailing and other clerical functions to assist clients.
• Provides assistance to the Cash Application Department by researching unidentified client payments.
• Provides back up clerical and telephone assistance to the Billing Help Desk, Commercial, and ICA Departments.
• Becomes familiar with tasks performed by Payafter Specialists such as running queries in a database program, releasing vouchers to clients, and sending out daily management reports and serves as backup as needed.