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We're looking for dedicated, hard-working individuals who will help us achieve our goal of being the best IT provider in America. We offer employer paid life insurance and long-term disability. We also offer medical, dental, short-term disability, flexible spending, 401(k).
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Our customers consistently tell us the thing that makes us different is our focus on their needs. Vendor neutrality allows Pomeroy IT Solutions to provide solutions based on the customer’s needs, not what we have to sell. This vendor neutrality and focus are the hallmarks of our product and services offerings.
Pomeroy IT Solutions has been able to build it’s areas of expertise and offerings through continual hiring, training, and strategic acquisitions of companies that bring new skill sets and experience. Through these methods, we’ve been able to add new offerings, strengthen our existing offerings and expand our geographical coverage.
Bilingual Helpdesk -French
Pomeroy (NASDAQ: PMRY)provides companies with IT solutions ranging from application development to storage strategies to desktop management. Today, we employ over 2,500 people, have 26 locations. We offer our customers complete solutions that reduce their overall IT costs - thereby allowing them to re-invest in their core businesses. By combining the right people, strategy and technologies, Pomeroy is able to provide customers with increased efficiencies, decreased costs, and the ability to maximize their existing IT investments.
Position Description TITLE: Helpdesk Level I Analyst GENERAL FUNCTION: Position involves Level 1 Call Center Support of all desktop hardware, software and telecommunications equipment for Pomeroy customers. ESSENTIAL DUTIES & RESPONSIBILITIES: I. Answer incoming customer inquiries via telephone, email and/or web concerning network password, telephony, voice mail, printing and computer related issues. Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues. II. Interface extensively with end users, peers, computer technicians and other Information Technology personnel for the resolution or escalation of desktop related problems. III. Assist with all aspects of technical support, including on-site visits as needed. IV. Play an occasional contributing role on projects of low to moderate degrees of complexity. V. Maintain accurate records and calls logs for management reporting. VI. As needed, instruct end users in the appropriate use of equipment, software, and/or reference materials. VII. Assume additional responsibilities as assigned. SUPERVISORY RESPONSIBILITIES: none MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 1. 2-year Associate Degree (field related) or equivalent experience required. 2. Requires a minimum of 1 year corporate level helpdesk experience. 3. Requires a comprehensive knowledge of computer hardware/ software concepts. 4. Exceptional verbal and written communication skills 5. Ability to multi-task and be flexible with assigned work schedule 6. Ability to work in a team environment, presenting a professional image and commanding the respect of staff and peers. 7. Requires strong initiative, detail orientation, ability to interpret problems and decisive decision-making skills. WORKING CONDITIONS: 1. Normal office environment with little exposure to dust, noise, temperature, and the like. 2. Occasional exposure to dust in a non-office setting where lifting/carrying 1-50 lbs., kneeling and stooping may be required. 3. Extended viewing of CRT screen 4. Position requires the ability to work various hours Monday through Sunday.
An Equal Opportunity Employer M/F/D
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