DISH Network is an innovative industry leader distinguished by its pioneering spirit.  Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough.   Our Fortune 250 Company continues to define the curve in television entertainment.  We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.   Come explore the big picture with us!

Our 13 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week.  Our Customer Service and Technical Service Representatives, as well as our Sales Representatives, strive to consistently delight our customers by providing them with quality experiences.

Technical Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution. 

Job Duties & Responsibilities

• Provide quality technical support service through one-call resolution to establish a long-term customer relation
• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
• Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
• Assist customers with their billing and payments needs and accepting payments via credit card
• Sell multiple entertainment products and services as well as hardware systems and accessories
• Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
• Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
• Maintaining a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment
• Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

• High school diploma or general education degree (GED)
• 6-months customer service experience preferred
• Excellent oral and written communication skills
• Proficient with Windows 95 or higher
• Ability to work as part of a team
• Strong organizational, time management, problem solving and multitasking skills

Additional Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to sit, talk, and hear
• Available to work various schedules including weekends, holidays and evenings

DISH Network offers our full-time Technical Service Representatives the following benefits:  

• Opportunity to make up to a 22% increase within the first year of hire!
• Full health benefit package of Medical, Dental, Vision, Health Savings Account and much more
• 401(k) with matching contributions
• Employee stock purchase plan at reduced cost
• Profit sharing benefits
• Tuition reimbursement
• Employee referral program
• Paid training
• FREE satellite TV system and programming at the time of hire
• Tremendous career growth opportunities
• Flexible spending options and employee assistance plan

If you are inspired by opportunity, take pride in results, and strive to win, we invite you to apply today!

DISH Network is an Equal Opportunity Employer and a Drug Free Workplace.