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Field Training Specialist - CORPORATE OFFICE (2 openings)

Massage Envy

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Job Snapshot

Location:

Scottsdale, AZ 85260 ( map it!

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Employee Type:

Full-Time

Industry:

Healthcare - Health Services
Exercise - Fitness
Retail

Manages Others:

Job Type:

Customer Service
Health Care
Professional Services

Education:

4 Year Degree

Travel:

Road Warrior

Relocation Covered:

Post Date:

11/4/2009

Description The Field Training Specialist is responsible for assisting in the development and delivery of field training programs for Massage Envy Regional Developers and Franchisees Essential Duties and Responsibilities:

Provides ongoing training, support and coaching for Regional Developers and Franchisees both remotely (via telephone and webinars) and in the field in the areas of sales, operations, IT and customer service
Visits clinics and implements field training programs in assigned areas as scheduled
Develops written reports based on field observations; communicates any specific issues noted to department heads
Follows-up with assigned regions to facilitate resolution to customer complaints
Ensures the materials to support field training programs are available and up to date on the Massage Envy intranet
Communicates new training programs to appropriate internal members of the corporate team prior to system-wide distribution
Works closely with curriculum and e-learning manager to ensure materials and online programs are developed for all field training initiatives
Ensures what’s being trained in the field and franchise training is unified and cohesive
Facilitates monthly conference calls with regional trainers to ensure they are calibrated on current training programs

Top Priorities:

Achieve desired ROI on all programs delivered
Professionally facilitates field training programs that promote operational excellence and brand standards
Monitors clinic and regional performance; makes recommendations based on progress assessment for field training initiatives

Requirements

Bachelor’s Degree or equivalent work experience
Outstanding communication skills (verbal, written and presentation)
Solid coaching/consulting skills
Prior management or training experience a plus
Ability to work well under pressure
Strong problem solving and analytical skills
Outstanding interpersonal and partnering skills
Proficient with Microsoft Suite products
Able to travel 50% to 75%

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