Provides support at the “How To" level to non-technical users with
particular emphasis on the H1N1 Vaccination campaign.

Works in a information sensitive environment where there are strict guidelines and penalties regarding disclosure/exposure of personal and medical information.

Uses various custom processes and tools to repair mistakes made by users. 

 Documents all work in using TrackIt!, a problem tracking too.

 Will be proficient in general medical jargon, especially related to immunization.

 Provides a result oriented, caring resource to application users.

 Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

Needs technical assistance on complex problems

Provide accurate and complete answers to general use and administrative environment questions in a timely manner.