Complaint Analyst 

Kinetic Concepts, Inc. is a publicly traded (NYSE: KCI) global medical technology company based in San Antonio, Texas with direct operations in 15 countries. With over 5,000 employees and 2004 revenues of approximately $1 billion, KCI is one of the fastest growing and most exciting companies in the medical technology sector, with a market capitalization of approximately $5 billion. KCI has provided a wide range of innovative medical devices for over 25 years, including leading-edge innovation in Wound Care, Pulmonary Care and Bariatric Care to patients in all care settings. More details on KCI can be found at www.kci1.com.

Job Description:

The Complaint Handling Analyst is responsible for analyses and control of complaints received from external customers with respect to business objectives and in compliance with Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System Requirements (QSR) and other regulatory guidelines.  Facilitates all complaint investigation activities with cross functional team members and prepares complaint investigation reports. 

Job Requirements:

Basic Qualifications:

    

�         Bachelors degree in a Business or related field.

�         At least 2 years experience in a quality or customer service/complaint resolution.

�         Experience with MS Office applications including:  Word, Excel, Access, and OutLook

 

Other Qualifications:

 

�         Demonstrated presentation,  communication and writing skills

�         Experience with date processing and analyses

�         Experience with regulatory requirements

�         Ability to work individually and as part of a team

�         Ability to work effectively with all employees and external business contacts while conveying a positive attitude 

�         Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment

 

Preferred Qualifications  

 

�         ASQ qualification