|
Carlson Hotels Worldwideoperates five of the world's leading hotel brands throughout Asia Pacific - Regent Hotels & Resorts, Radisson Hotels & Resorts, Park Plaza Hotels & Resorts, Country Inns & Suites By Carlson and Park Inn.
These brands are renowned for delivering genuine hospitality and exceptional personalised service to guests, and are clearly differentiated in the marketplace to foster the success of the individual hotel operations.
With corporate offices located in Singapore, Australia, China, India, and Japan, Carlson Hotels Worldwide is one of the largest and most diverse hotel management companies in the Asia Pacific region.
Learn More about Carlson Hotels Worldwide
Visit Our Website
| Banquet Supervisor, Country Inns & Suites - Sunnyvale, CA |
Report It
|
Position Description: Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings and banquets are carried out properly
- Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business
- Coordinates servicing of special customer requirements through other departments and outside sources as required
- Maximizes customer comfort by monitoring lighting, temperature, maintenance and sanitation Supervises and assists in set up of furniture, seating and equipment according to customer specifications and hotel standards
- Contributes to the general upkeep of function rooms and related public areas
- Ensures that floors, walls and equipment are clean in function rooms
- Removes debris from public areas
- Stores all banquet furniture and equipment following event
- Maintains all Banquet Department equipment, storage and work areas properly; reports any equipment in need of repair or replacement Provides employees with the information needed to perform their job effectively
- Orients employees to the department and hotel and provides on-the-job training on job responsibilities
- Prioritizes and assigns work
- Provides feedback to the employee and department manager on the employee's performance of job responsibilities Creates guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
- Communicates and demonstrates the service brand behavior to other employees
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- Performs other duties as required to provide the service brand behavior and genuine hospitality
Position Requirements: 3-5 years banquet experience in a hospitality environment
Organization... Demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
Stand-up and/or One-on-one Training... Skilled in the use of techniques and strategies required to deliver training material in group and one-on-one settings.
Technical Service Skills... Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
Position Attributes: EOE M/F/D/V
CareerBuilder.com's Advice | For your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn More >>
By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions. |
|