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"In health care, it's vital that a job gets done properly. But when people make a special effort to remember the human side of what is going on, then the job becomes a labor of love."
— Written by the family of a patient in a heartfelt letter of thanks to several of our employees. Quest Diagnostics is People. Dedicated people who understand that behind every specimen and result there is a human life.
Our employees play a critical role in healthcare delivery and enable better healthcare choices by providing unsurpassed diagnostic insights to our customers. Quest Diagnostics employees are dedicated to serving our customers, and Our Vision, Mission and Values guide everything that we do.
Unsurpassed National Coverage with Worldwide Presence
Quest Diagnostics provides access to high quality testing and services throughout the United States. With over 2,000 patient service centers, approximately 150 rapid response laboratories, 30-plus regional laboratories and esoteric testing laboratories on both coasts we provide a broad range of services to our customers. We also have an international presence and the capability to provide services beyond our brick and mortar locations world-wide.
Learn More about Quest Diagnostics
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the journeybegins withyou.There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek an Billing Rep! Job Summary In an environment where the patient is at the center of everything that we do the individuals in this position typically reconcile medical claims for the purpose of collecting revenue for the organization. They work with patient, client and/or Third Party insurance bills, and may work on one or more of these processes on a daily basis. Job Accountabilities Focused efforts on increasing cash and reducing bad debt. Apply payments and denials to third party carriers in all media types Interpret Explanation of Benefits for appropriate follow up action. Complete refunds/adjustments to customer's accounts, while providing necessary back-up information in order to maintain accuracy. Contact Third Party carriers to follow up on denied and unresponded claims. Analyze and apply denials Process and review claims Perform screen scrapes Evaluate and respond to all aspects of written billing inquiries from the patient or their representative in order to resolve billing issues Handle patient indigency and bankruptcy claims Make have contact with insurance carriers, clients, patients and/or other outside sources Regular research involving both the web and billing systems May be a certified Medical Coder and/or involved with medical coding. Maintain Compliance and HIPAA standards at all times Meet or exceed daily production standards Meet or exceed daily quality standards Ability to work on various other projects as neededJob Requirements- HS diploma or equivalent, some college preferred
- 1 year stable work experience; 1-3 years experience in A/R, Billing, Customer Service, insurance or healthcare preferred
- PC skills, with specific proficiency in Excel
- Basic Math skills
- Excellent communication skills
- Demonstrated problem solving skills
- Good organizational skills
- Data entry skills
- Ability to work independently and as part of a team
- Ability to work overtime as needed, based on department needs
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers' trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: 'Dedicated people improving the health of patients through unsurpassed diagnostic insights.' Requirements:Quest Diagnostics is an Equal Opportunity Employer
Shift: Day Assessment Type: Not Applicable Highest Level of Education: High School Diploma or GED
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