Information Services - Senior Lab Analyst

Description Supports the implementation of UHS Lab and Lab Related applications in a Multi-Entity, 20 plus Acute Care Hospital Environment.   Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center.  Design new or determine modifications to existing applications that will effectively accomplish desired objectives. Provides technical support to UHS entities as needed.  Coordinates work assignments given in order to meet deadlines and ensure continued progress toward assignment completion. Shares experience and expertise with other members of team. Serves as lead on Lab System Conversions and Implementations. May supervise one or more IS Analysts.
Essential Job Duties
System Implementation

• Regularly meets with users, vendors, facility lab directors and IS staff to develop/modify system specifications.
• Designs solutions for applications and prepares the appropriate documentation.
• Supervises development of test data, system testing and documentation for all phases of the application development life cycle.
• Performs Q/A on application functionality.
• Researches and resolves implementation-related Customer Support Center Tickets.
• Adheres to appropriate UHS Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Oversees the training of users in operating procedures for application.
• Maintains the Lab Conversion and Implementation Project Plans and actively meets with stakeholders to drive project related tasks, communications and milestones.

System Maintenance/Support

• Researches and resolves Customer Support Center Tickets including major application upgrades.
  Adheres to UHS Service Level and Change Management Policies.
• Provides on-call support as scheduled.
• Establishes and maintains regular communications with user community.
• Assists in performing routine system maintenance and builds.

Administration and Oversight

• Effectively trains analysts in performance of their duties as required.
• Provides technical support and guidance to other team members as required.
• Maintains Service Excellence principles.
• Prepares and promptly submits all routine and special reports.
• Interviews applicants for vacant positions as needed using appropriate interview techniques.
• Contributes to performance evaluation of junior staff members as needed.
• Keeps management well informed of activities, needs, problems through regular status updates and trip reports.
• Performs other tasks as required by management.

Continuing Education

• Keeps up-to-date on relevant Lab System Version Changes, Bug-Fix, and release notes
  Keeps abreast on relevant Regulatory Requirements that impact the Lab System such as JCAHO, FDA, and CAP.
• Actively participates in increasing education of the Lab System functionality through Webinars, User Group meetings, Vendor Classes and List Serve, etc.
  

Requirements Knowledge:  Three or more years of progressively more responsible Information Systems experience, preferably with Lab Systems.
 
Skills: Working knowledge of system application implementation, enhancement and support methods and practices. Comprehensive working knowledge of Lab and related computer systems such as instrument interfaces and Order Management Systems, analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications.  Working knowledge of IS standards and quality methods and metrics.  Working knowledge of project management methods. General familiarity of user business practices, concepts and terminology sufficient to support the applications.  Language proficiency in English, with excellent written and verbal fluency. 
  
Travel Requirements: 5 – 25% domestic US travel (depending on projects and Go Lives).