Assistant Banking Center Manager
We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.  The Assistant Banking Center Manager is responsible for contributing to the overall success of a Retail Banking Center by 1) meeting or exceeding sales goals, 2) providing effective leadership, 3) achieving prescribed customer service levels and 4) executing operational management objectives.
 
Position Competencies
Successful incumbents possess integrity, are trustworthy, action oriented, well organized, have business acumen, focus on the customer, have high decision quality, direct others, have strong written communication skills, motivate others and promote problem resolution.
 
Comerica Bank uses IBM Lotus Notes for database, calendaring and e-mail functions.
 
Reporting Information/Location
This Assistant Banking Center Manager (ABCM I) position is located at {ENTER_WORK_LOCATION} and reports to the Banking Center Manager. 
 
Position Responsibilities
1.       Sales Leadership

a.       Assist the Retail Banking Center Manager in providing direction and leadership to banking center employees with emphasis on achieving sales goals, remarkable customer service and team work. Assist Retail Banking Center Manager with coordinating sales strategies and sales meetings.
b.      Utilizing retail and business products and services knowledge; sell loans and deposit products to consumer and small business customers and prospects.
c.       Generate, maintain and service relationships with consumer and small business customers and prospects.
d.      Coach and model behaviors concerning sales and service non-negotiables.  Use all sales tools, including profiling customers' needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience.
e.       Meet or exceed individual sales and referral goals. Develop, maintain and grow individual client base and portfolio.
f.        Act as the primary contact for problem resolution, customer service and sales in the Retail Banking Center Manager's absence.

2.       Talent Leadership

a.       Develop and manage a high-performing team. Directly manage the Human Resources processes for assigned employees, including selection, training, disciplinary actions, individual development, career development and retention.
b.      Assist Retail Banking Center Manager in maintaining HR records and administering disciplinary action for non-exempt employees.

3.       Operations

a.       Ensure compliance with applicable federal, state and local laws and regulations; and Comerica policies and procedures.  Ensure compliance and completion of necessary compliance related training.

Total Rewards
We know that our employees are critical to our overall success.  We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
 
Relocation
Relocation assistance is not provided for this position.
 
Travel
Travel is not required of this position.

• Bachelor's Degree from an accredited university or 4 years of financial services experience AND one of the following:
  • 1 year of management experience
  • 2 years of Retail Personal Banking or
  • Completion of the Comerica Retail Bank Management Training Program
• 1 year of operations experience
• 1 year of experience in retail or financial sales and business development
• 1 year of experience MS Word and MS Excel

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth & Institutional Management. Comerica's 10,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
 
Upon offer, Comerica conducts a comprehensive background check and a hair follicle drug test. Upon hire, a fingerprinting check is completed.
 
Comerica is proud to be an Equal Opportunity Employer, committed to workplace diversity.