POSITION SUMMARY: Risk management accountability by proactively inspecting operational controls and coaching accordingly. Model the expected behaviors and hold team accountable for corporate expectations. Effectively optimize staffing schedules to maximize the production of the store. Hold others accountable to meet their production requirements. The ability to recruit top talent is essential to the success of the role expectations. Responsible for performance management by holding team accountable for sales and service results. Gain daily commitments from their team by conducting on-the-spot/process coaching sessions. The ideal candidate must have strong teaching skills to ensure sales/service team has the ability to increase wallet share, market share and profitability. Must present themselves as the face of Wells Fargo in their community through community involvement and networking. Create a consistent WOW experience for every client interaction. Actively observe team members and provide one-on-one coaching. Responsible for acquiring new relationships, deepening and enhancing current relationships resulting in increased market share, wallet share and profitability. Exceed client and corporate service expectation. Create a positive work environment that attracts top performers and develops their skills to maximize their potential. Exceed corporate retention expectations. Create a diverse workforce by partnering with recruiting and by understanding market demographics. KEY DUTIES/RESPONSIBILITIES: 1. Actively Coaches all Sales and Service Team Members to Provide Extraordinary Customer Service, Achieves Sales and Service Mastery and Operational Excellence. 2. Successfully Participates in Hiring, Developing, Leading, and Promoting Engagement for all Team Members. 3. Consistently Provides an Extraordinary Level of Customer Service. 4. Meets or Exceeds Store Wide Sales and Referral Goals as specified in the Wells Fargo Quarterly Incentive Plan. 5. Adequately Schedules and Staffs to Ensure Proper Staffing Levels. 6. Achieves 100% Compliance with Wells Fargo’s Internal Policies and Procedures. The Store Manager: 7. Approves Customer Transactions Efficiently with second set of eyes. 8. Assists with Other Store Duties as Required. BASIC QUALIFICATIONS 2+ years retail management or financial services management experience ; 2+ years sales experience ; Two plus years interacting with people or customers MINIMUM QUALIFICATIONS Demonstrated and/or proven ability to inspire, lead and motivate a team to achieve goals. Must have a strong work ethic, careful attention to detail and compliance of policies and procedures. Must be successful in hiring, developing, coaching and/or training staff. Positive demeanor with an ability to motivate and inspire a team A genuine empathy and concern for people - helping each team member achieve his/her potential. Inspire a team to reach aggressive sales and customer service goals Proven ability to engage, recognize and retain team members Strong work ethic Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team Organizational skills Desire to progress and continually grow within the company Professional (Verbal/Written Communication and Presence) Strong communication skills – ability to provide meaningful context and align communications with our vision and values, consistently demonstrates proactive communication – constantly reaching out to team members informally. Demonstrated skill in use of computers PREFERRED QUALIFICATIONS: Business acumen - ability to run a small business. Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team. Proven experience selling products and services Proven experience meeting customer satisfaction goals Proven experience working in a fast-paced environment Ability to work a flexible schedule that includes working weekends and some holidays Ability to stand for extended periods of time