Assoc Support Specialist - S
Looking for a place where your hard work can be FUN and APPRECIATED? Come join H&R Block! This is your chance to join our organization and become part of a known and respected brand. H&R Block is America’s 6th largest retail organization. Due to our exciting plans for the future, we have several career opportunities available.
JOB SUMMARY
Single point of contact for all technical support for internal associates across entire enterprise. Serve as liaison between associates, Information Technology functional areas and management, support groups and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.
JOB DUTIES
- Communicate via phone, email and chat with internal users requiring assistance or information. Interpret clients’ needs and utilize “Service Desk” software solutions and personal knowledge to identify possible resolutions.
- Remote control desktops in order to resolve technical issues
- Follow established procedures to handle inquiries and resolve concerns to ensure client satisfaction.
- Handle client communications using incident handling, escalation, quality measurement procedures, and work instructions.
- Use “Service Desk” software solutions and computer systems to accurately document and track client contacts.
- Adapt to changes in user demands, work environment, and changes to processes or requirements.
- Perform other duties as assigned.
JOB REQUIREMENTS
- 1 years technical support experience or the equivalent through a combination of education and related work experience
- Some experience in supporting Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote control.
- Ability to communicate clearly and calmly on the telephone, email and chat and to use effective customer service techniques with associates who may be under stress.
- Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.
- In a Training or Certification program for technical support.
WHY SHOULD YOU WORK FOR H&R BLOCK?
Your outstanding compensation and benefits package would include:
- Competitive salary
- Culture
- Progressive and innovative
- Open exchange of ideas
- Business casual attire with casual Fridays
- Flexible work schedule possible for many positions
H&R Block is a progressive company dedicated to helping our clients achieve their financial objectives by serving as their tax and financial partner. If you meet the above requirements and would like to explore a career with Block, please log onto our career website at www.hrblock.com and submit your resume and profile.
Preparing America’s Taxes since 1955
H&R Block is an Equal Opportunity Employer.
*Enrollment in, or completion of, the H&R Block Income Tax Course is neither an offer nor a guarantee of employment. Enrollment restrictions apply. Book or other fees may also apply. This course is not intended for, nor open to, any persons who are either currently employed by or seeking employment with any professional tax preparation company or organization other than H&R Block.
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