Job Overview
| Company: |
Oakwood Worldwide |
| Location: |
 US-NJ-Totowa
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| Base Pay: |
N/A |
| Employee Type: |
Full-Time |
| Industry: |
Hospitality |
| Manages Others: |
Not Specified |
| Job Type: |
Customer Service
Hospitality - Hotel |
| Req'd Education: |
None |
| Req'd Experience: |
Not Specified |
| Req'd Travel: |
Not Specified |
| Relocation Covered: |
Not Specified |
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| Contact: |
Not Available |
| Phone: |
Not Available |
| Email: |
Send Email Now |
| Fax: |
Not Available |
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| Ref ID: |
2997 |
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Company Overview
Oakwood Worldwide is the largest, most trusted global provider of temporary housing solutions, offering thousands of distinctive accommodations throughout the United States and around the world. Oakwood provides the advantages of far-reaching resources, unparalleled expertise, as well as the industry’s most personalized customer service through a tightly integrated staff of more than 3,000 highly trained professionals.
Through its vast selection of furnished residences, Oakwood delivers the full spectrum of housing solutions to meet the varying needs of today’s business travelers. High-quality accommodations, exceptional value and a host of innovative, time-saving technologies are Oakwood hallmarks. The company is also a leading manager of traditional long-term apartment residences.
This unwavering commitment to comfort, convenience and value has made Oakwood the premier choice in temporary housing for nearly half a century.
Job Description
This position provides customer service via email and phone to our guests staying in our furnished corporate apartments and is responsible for maintaining good personal and working relationships with internal and external clients. Acts as primary liaison to residents after move-in and handles all customer service related issues.
Daily Responsibilities Include:
Receive all service calls from existing tenants on a daily basis.
Submit all service requests to Home Services and properties on a daily basis.
Follow up on all service requests and closes them in the system on a daily basis.
Communicate with District Manager on any service recovery needs on a daily basis.
Update Home Services screens with any add on requests on a daily basis.
Receive all order forms from Account Coordinators.
Order furniture and utilities using the proper forms.
Coordinate and communicate with Warehouse Supervisor to confirm and change Home Services transaction times as needed.
Generate all paperwork for move-in packets.
Receive BMI Service requests from Home Services.
Submit services requests to outside vendors/properties.
Update Market Ready Tracking Log.
Close completed service requests.
Input re-walk code.
Drive to properties to conduct business. (Necessary situations may include walking properties, meeting with vendors, making deliveries or signing leases)
Job Requirements
Minimum Requirements:
3+ years customer service experience through phone and email.
Exceptional customer service and phone skills.
Professional verbal and written communication
Intermediate user of MS Word, Excel, and Outlook
Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.
Qualified candidates please apply via our "Careers" website: www.oakwoodcareers.com
EOE, M/F, D/V
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