UPS Supply Chain Solutions (SCS) Delivers More Opportunities for You!


UPS is the world's largest package delivery company and a global leader in supply chain services, offering an extensive range of options for synchronizing the movement of goods, information, and funds. Its business unit, UPS Supply Chain Solutions, offers transportation and freight services, logistics and distribution, consulting, and international trade services synchronizing supply chains with integrated services. UPS Supply Chain Solutions can synchronize the flow of goods, funds, and information for our customers. Our proven experience and coverage provide Global 500 and growing companies alike with flexibility of modes and scheduling, scalability of design, resources, and global reach.

There are many opportunities within UPS Supply Chain Solutions for an individual to grow with the business. Put your skills to work for a company that has global logistics experience and is prepared with manufacturer support, finished goods distribution, and post sales help. Or do you want to become a global trade expert, handling everything associated with complicated domestic and international freight movement, customs clearance, compliance, security, technology, industrial engineering, sales, marketing, or finance?

The world is getting smaller because UPS does business in over 200 countries and territories. Join UPS Supply Chain Solutions in the journey as a leading global transportation company. UPS Supply Chain Solutions has various Supply Chain Consultant, Customs Brokerage, Trade Management, Intermodal Logistics, Business Development, Operations, Driver, and Warehouse positions available nationwide. UPS Supply Chain Solutions (SCS) is an Equal Opportunity Employer.

JOB DESCRIPTION:

UPS Supply Chain Solutions is seeking a Major Account Sales Manager to impact the organizations, Ocean Product, by developing revenue and maintaining customer satisfaction for a book of business in the $2 million to $30 million revenue range. This position promotes business relationships internally (e.g., UPS Package, Sales Service Centers, etc.) to identify opportunities in sharing business leads and conducting joint sales calls. The Major Account Manager supports, ocean freight, customers to ensure committed offerings (e.g., accurate billing, shipping times, pricing, etc.) are delivered. This position reports to the Director of Sales, Major Accounts.

Responsibilities and Duties include but not limited to:

• Executes the Ocean product's revenue plan by working with internal sales staff to review ocean sales leads and qualify customer accounts.


• Gathers detailed customer requirements to define UPS Ocean products and services for the best solution.


• Partners with Operations to evaluate proposed solutions, monitor initial customer shipments, and modify processes ensuring customer satisfaction.


• Meets with customers to review proposed solutions, gain agreement, and obtain data required for the Standard Operating Plan (SOP).


• Confers with Pricing to identify costs for customer acceptance and business commitments.


• Monitors territory activities to stay abreast of account changes and protect ocean revenue from competitors.


• Manage target accounts and sales funnel expectations.


• Participates in joint customer calls to promote UPS Ocean products and services.


• Provide customer updates to highlight new products and service offerings and uncover sales opportunities.


• Completes sales administration database input to provide visibility of sales funnel and account status for management review.


• Compiles monthly activities to report mileage, churn, targets and territory updates for sales and operations.


• Monitors shipping lanes and capacity to identify pricing changes and ensure customer support.


• Collaborates with Collections vendors to prevent billing errors from impacting the credit standing of qualified customers.


• Facilitates quarterly business reviews by developing agenda and presentation to sustain account focus and maintain timeliness.


• Presents customer key performance indicators (KPIs) to review overall service performance for the quarter.


• Identifies areas for service improvement and conducts follow-up calls and meetings to monitor service action items, next quarter KPIs, and ensure customer needs are met.


• Indentifies new opportunities to grow ocean revenue and fulfill customer needs.  

Must be able to demonstrate the following skills:

• Describes the role of financial documents such as balance sheets and profit and loss statements in managing business.


• Accurately reads and interprets terms such as profit margin, ROI, operating ratio, fixed/variable costs and able to develop basic business cases to determine if a course of action or investment adds value.


• Analyze and explain budget variances.


• Understanding of ocean logistics, supply chain concepts, and UPS freight operations structure.


• Articulate the interdependency of related functions (e.g., sales, finance, engineering, operations, etc.) and other resources within the company.


• Measures and evaluates Ocean performance and results.

Education and Experience:

• A Bachelor's degree or equivalent experience relevant to the job is required.


• A minimum of 3 years sales experience in Ocean logistics, supply chain, freight, or transportation industry is required.  

A career at UPS is more than just about packages, it’s about synchronizing the world of commerce.
If you have already started an application for a position at UPS and are returning to complete it, check for appointments, change or cancel an appointment, please click on the “My Inquiries” link located within the left navigation bar.

Every day, UPS empowers its over 400,000 exceptional people in more than 200 countries and territories worldwide to attain their personal and professional best. Being a part of the UPS winning team is not just a career, it’s a life lesson – an opportunity for a lifetime.

For many people the entry point for a career at UPS is as a part-time Package Handler. UPS encourages continuing employee educational training to empower people to attain their personal and professional best. So whether they start with UPS straight out of school like many of our senior managers did, or arrive with years of valuable experience, everyone at UPS has the opportunity to grow, with access to higher education tuition assistance programs that are a job and education wrapped in one, or from the firm commitment to a promotion from within policy that furthers individual potential with new goals and opportunities. Programs like these are a big part of the UPS culture.