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Enrollment Advisor

Walden University

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Job Snapshot

Location:

Phoenix, AZ 85020 ( map it!

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Employee Type:

Full-Time

Industry:

Education - Teaching - Administration

Manages Others:

Job Type:

Sales

Education:

2 Year Degree

Experience:

At least 3 year(s)

Travel:

None

Relocation Covered:

Post Date:

11/2/2009

Contact Information

Contact:

Human Resources

Phone:

000-000-0000

Ref ID:

laur-00004514

Description With a mission to provide adult learners broad access to the highest quality postsecondary education through a distance-learning environment, Walden University's learner-centered programs prepare its graduates to achieve professional excellence and to effect positive social change. Walden's high academic standards are demonstrated by the dedication of its faculty and staff to programs that help students make a difference in their professions, organizations, and communities.

GENERAL SUMMARY:

We are currently seeking energetic, Enrollment Advisors who are motivated by achieving success and helping others in a consultative selling environment.

Enrollment Advisors advise, educate, consult and support qualified potential students in achieving their professional and personal goals by enrolling in one of our higher education programs. Student leads are provided. They are monitored on things such as outbound calls, inbound calls, lead contact activity, completed applications, attitude, working relationships and communication. We will also give consideration to recent college graduates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide prosepctive students with the highest level of customer service.

In-depth knowledge(through training)

Assess potential applicants and determine if they are qualified to apply and enroll in various degree programs.

Utilize professional communication skills on a daily basis, while conversing with students on the phone and corresponding by email

Receive and follow-up on potential students via phone, email, fax, and direct mail student inquiries relating to obtaining advanced degrees.

Qualify and advise students for various academic programs.

Guide students through the enrollment process.

Prepare and maintain sales progress, conversion and related reports on a weekly basis.

Build rapport and provide guidance for students interested in obtaining a Master's degree.

Consult with the Academic Offices to ensure an excellent student experience

Requirements TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED:

Minimum of 2-3 years of customer service, account management or relationship sales experience highly preferred.

Spanish and/or Portuguese fluency preferred

Strong working knowledge of Microsoft Office (Word, Excel, Power Point)

Must possess excellent telephone skills, written and oral communication.

Ability to stay organized, prioritize, and goal oriented while working in a fast paced environment

EDUCATION and/or EXPERIENCE:

Bachelors Degree highly preferred

Laureate Education, Inc., and all of it subsidiaries or affiliates, are equal opportunity employers. EOE

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