Discover Financial Services
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Discover Financial Services (NYSE: DFS) is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services. The company operates the Discover Card, America's cash rewards pioneer. Since its inception in 1986, the company has become one of the largest card issuers in the United States. Its payments businesses consist of the Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance in 185 countries and territories. Since Discover Card's launch in 1986, DFS has continuously been a leading innovator and driver of change in the credit card industry. From the outset, DFS has worked to expand Discover Network, a network that connects to millions of merchant and cash access locations, as well as markets and supports a full range of credit, debit, and prepaid cards, including the Discover Card.
The company's track record of pioneering accomplishments includes the introduction of cash rewards, known as "Cashback Bonus" - America's #1 Cash Rewards program, according to TNS 2007 Consumer Card Strategies Research data that shows more U.S. households have a Discover Card than any other cash rewards card. Discover Card was one of the earliest to offer 24/7 customer service and secure account numbers for online purchases. |
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| Job Overview |
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| Company: |
Discover Financial Services, Inc |
| Location: |
 US-AZ-Phoenix
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| Base Pay: |
N/A |
| Employee Type: |
Full-Time |
| Industry: |
Banking - Financial Services |
| Manages Others: |
Not Specified |
| Job Type: |
Training
Human Resources
Banking |
| Req'd Education: |
4 Year Degree |
| Req'd Experience: |
Not Specified |
| Req'd Travel: |
None |
| Relocation Covered: |
Not Specified |
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| Contact: |
Not Available |
| Phone: |
Not Available |
| Email: |
Send Email Now |
| Fax: |
Not Available |
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| Ref ID: |
PCK531-28896 |
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Job Description
Location: Phoenix (AZ)
Functional Area: Banking
Min Pay Rate:: 0.00
Max Pay Rate: 0.00
Pay Type: Year
Resource Type: Full Time
Job Description:
Position Location: Position can be be based at any of these Discover Office locations: Phoenix, AZ; Riverwoods, IL (Discover Headquarters) or New Castle, DE, or West Valley, UT.
This is a newly-created, full-time Training / Curriculum Designer position within Discover's dynamic and growing Cardmember Services Consumer Banking Division. This position will, in turn, be in Discover’s Training Center of Excellence. We are looking for a world-class Curriculum Designer with experience in the online banking arena. Our Curriculum Designers manage several design projects simultaneously for a multitude of functions using state of the art XML curriculum development tools. If you want to further your career in an organization that values talented training professionals, Discover’s Training Center of Excellence is for you!
Curriculum Designers at Discover are responsible designing and developing industry-leading training solutions for both call center representatives and back office personnel who help our cardholder and consumer banking customers. This position will support our dynamic and growing on-line banking / Deposit Products business, so the candidate must have experience with instructional / curriculum design, along with consumer and/or on-line banking, and deposit products (e.g. CDs, IRAs, money market accounts, savings accounts, checking accounts). They must also have experience helping train personnel that help customers with CDs, money market accounts, and online savings accounts.
Our goal is to produce the best training in the industry. Come join our team!
Skills Required:
To qualify, you must have:
Bachelors Degree.
3 years, minimum, instructional design / curriculum design experience, along with consumer and/or on-line banking work experience, with deposit products such as CDs, IRAs, money market accounts, and savings accounts.
Strong knowledge of banking regulations.
Experience developing classroom- and Web-based training materials.
Experience building curriculum based upon a sound understanding of adult learning theories.
Proficiency in project management tools and learning solution protocols.
Problem-solving and consensus-building skills.
Ability to manage multiple projects successfully.
Ability to solicit and give verbal and written feedback in a constructive manner.
Ability to interact with various levels of management concerning training needs curriculum projects.
Ability to develop and maintain relationships at all levels to ensure appropriate communications.
Ability to lead projects within timelines and budget parameters while meeting or exceeding client satisfaction.
Ability to define appropriate learning technology, ie; multi-media, classroom, web-based, CBT, distance learning self-study classroom, self-study for results focused learning.
Ability to assess the extent to which materials meet business and performance objectives.
Creativity and enthusiasm.
Skills Desired:
Additional Optional Education, Work Experience,etc.:
Proficiency with Fiserv end-user tasks.
Proficiency with XML Authoring tools, graphics editing applications, and eLearning development tools such as Adobe Captivate.
Job Requirements
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