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Loan Processing Supervisor (Consumer Direct) - Phoenix, AZ

Chase

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Job Snapshot

Location:

Phoenix, AZ 85001 ( map it!

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Employee Type:

Full-Time

Industry:

Banking - Financial Services

Manages Others:

Not Specified

Job Type:

Accounting

Experience:

Not Specified

Travel:

None

Division:

Human Resources

Post Date:

11/4/2009

Contact Information

Ref ID:

090044804

Description
As a Loan Processing Supervisor you will:

Manage a team of 10-12 loan processors
Be responsible for the team pipeline and ensuring all closing dates and commitment dates are met
Collaborate with your underwriting and sales management peers on business goals, department objectives, and company initiatives
Maintain all personnel files and employee records
Effectively handle and resolve all escalated customer and agent issues
Conduct weekly staff meetings with your team and monthly coaching session with each employee to review performance
Achieve all established production goals for the department in relation to funded volume, conversion, customer satisfaction, and cycle time
Utilize daily, weekly, and monthly production reports to effectively manage the team performance
Perform monthly analysis on cancellations and declines to uncover fall-out trends and come up with creative solutions on how to increase conversion
Oversee departmental projects
Act as the subject matter expert for departmental systems and processes
Ensure all quality standards are consistently achieved
Build strong relationships with your referring partners and real estate agents

Requirements

Four years of previous loan processing experience required
Previous Management experience preferred
Previous experience managing and/or processing purchase money transactions
Previous Underwriting / Validation experience preferred
Ability to plan and prioritize
Ability to train, manage, and motivate staff
Knowledge of mortgage credit, compliance, and customer service preferred
General computer and office equipment skills

JPMorgan Chase is an Equal Opportunity, Affirmative Action Employer M/F/D/V

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