Responsibilities:
Actively Coaches all Service Team Members to Provide Extraordinary Customer Service, Achieves Sales and Service Mastery and Operational Excellence. Successfully Participates in Hiring, Developing, Leading, and Promoting Engagement for all Service Team Members. Consistently Provides an Extraordinary Level of Customer Service. Meets or Exceeds Store Wide Sales and Referral Goals as specified in the Wells Fargo Incentive Plan. Adequately Schedules and Staffs to Ensure Proper Staffing Levels. Achieves 100% Compliance with Wells Fargo’s Internal Policies and Procedures. Processes and Approves Customer Transactions Efficiently. Assists with Other Store Duties as Required. Position Summary: The Service Manager  partners with the Store Manager to position the store team for success. Responsibilities may include assisting with hiring, training, coaching and developing a highly engaged service team. He/she must be able and willing to fill in for the Store Manager role when necessary, including coaching and observing the sales team members. The Service Manager  should be effective at observation, coaching, and providing feedback to ensure consistent team performance and excellent customer satisfaction which includes: demonstrated excellence at managing complex customer concerns and transactions. A Service Manager  consistently ensures compliance with all operational regulations, sales and service processes, policies and procedures, and completion of compliance requirements. This position includes individual cash handling and responsibility for assisting with effective scheduling, managing of the Teller line, lobby management and delegating essential tasks to ensure operational integrity while creating a positive customer experience. The Service Manager  serves as a model for the Wells Fargo Sales and Service culture while maintaining ethics, integrity, and embracing diversity.

 Requirements:
Basic Qualifications: 18+ months interacting with people or customers. 6+ month’s teller experience preferred. Minimum Qualifications: Positive demeanor with an ability to motivate and inspire a team. A genuine empathy and concern for people - helping each team member achieve his/her potential. Inspire a team to reach aggressive sales and customer service goals. Proven ability to engage, recognize and retain team members. Strong work ethic. Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team. Careful attention to detail and compliance with Wells Fargo policies and procedures. Organizational skills. Desire to progress and continually grow within the company. Professional (Verbal/Written Communication and Presence). Strong communication skills – ability to provide meaningful context and align communications with our vision and values, consistently demonstrates proactive communication – constantly reaching out to team members informally. Demonstrated skill in use of computers. Preferred qualifications: Proven experience selling products and services. Proven experience meeting customer satisfaction goals. Proven experience working in a fast paced environment. Ability to work a flexible schedule that includes working weekends and some holidays. Ability to stand for extended periods of time.