the journeybegins withyou.There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.At
Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek an
Billing Customer Service Rep! Our Five-Step Selection Process
You can complete the first three steps online right now.
1. View a brief video (click below) learn about the rewards and demands of the job (8 minutes)
2. Review the job description below. If you meet the experience & skill requirements click Apply Now.
3. Answer a questionnaire online determine if you meet the minimum requirements for the position summarize your work history, or upload a resume to apply (10 minutes).
Qualified candidates will receive an email from us with instructions on step four. Watch your inbox for email messages.
4. Complete an interactive evaluation learn more about the job and demonstrate your knowledge and capabilities (60 minutes).
After you complete steps 1-4:
5. We will contact qualified candidates to participate in an interview share your great talents and qualifications, meet people on our team (2 hours).
The first step is up to you.
-----------------------------------------------------------------------------------------------------------------------------------------------We invite you to view a day in the life of a Quest Diagnostics billing customer service professional.PLEASE CLICK HERE to see a Realistic Job Preview of this important customer focused role! (Raise the volume on your computer and expand the window). After viewing the video, close that window to return to this description. As a Billing Customer Service Representative Level II, you will perform the daily activities as described below:
Job Summary In an environment where the patient is at the center of everything that we do individuals in this position typically work in a call center environment to respond to patients, clients or their representative. They will research billing issues in order to respond and resolve them to the patients and companies satisfaction.
Job Accountabilities Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. Process adjustments, refunds, transfer bills, mail returns and perform manual sales. Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution. Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed Ability to perform all aspects of billing customer service as needed May be a certified Medical Coder and/or involved in medical coding Thorough navigation of both Quest Billing System and the web Maintain all Compliance and HIPAA regulations at all times Ability to work in a fast-paced environment Ability to meet quality standards Ability to meet production standards Ability to handle other projects as assigned. Job Requirements- HS diploma or equivalent
- 1 year stable work experience; 1 year experience in a call center or customer service preferred, billing experience a plus
- PC skills, with specific proficiency in Word, Excel
- Internet navigation skills
- Excellent verbal and written communication skills
- Demonstrated problem solving skills
- Good organizational skills
- Ability to multi-task, including the ability to type while talking on the phone
- Ability to work independently and as part of a team
- Ability to work overtime as needed, based on department needs
Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers' trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: 'Dedicated people improving the health of patients through unsurpassed diagnostic insights.' Requirements:Quest Diagnostics is an Equal Opportunity Employer Shift: Day Assessment Type: Revenue Services Highest Level of Education: High School Diploma or GED