BMC Software

BMC Software, Inc (NYSE: BMC), is a leading provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and posted fiscal 2006 revenues of more than $1.49 billion.

Location: USA Office At Home

Department: WWSM_OPERATIONS


Position Description:

The Principal Software Consultant provides technical and IT process-related consultancy to accounts that require technical and product knowledge that exceed the general level of the software consultant team. Primary responsibilities for this role include:

Develop a significant balance of breadth and depth across the technical architecture, with at least one area of expertise (known by customers and peers as an acknowledged leader technically and from a business value standpoint).

Possess expert knowledge of service management process and methodologies, experienced in implementing processes at customer sites.

Analyze product capabilities and limitations in these areas of expertise vs. competition.

Develop mechanisms for the transfer of knowledge of these areas of expertise. This might include writing reference documents, developing and delivering training, answering questions generated by the software consultants or customers, or assistance at customer sites where the product is being used or evaluated.

Participate as an integral part of the sales cycles. This is done in conjunction with the sales team and may include presentations, architecture discussions and developing conceptual and logical architectures.

Ability to influence the product line's technical direction from a corporate standpoint. Should be involved in the technical planning and implementation of corporate changes in product line directions.

Responsible for increasing the utilization and sales of BMC software across multiple accounts.

Acts as a corporate technical resource across multiple BMC Software accounts providing guidance to BMC Customers, Sales, Software Consulting, and Professional Services.

Conduct assessments gap analysis of client environment and design appropriate BMC solutions to enhance client IT operations.

Provide service management support to BMC customers, sales, technical, R&D, and marketing.

Products and Services/Client Responsibilities:

Responsible for assessing current state of client IT management and designing future state solutions to improve efficiency and effectiveness of IT.

Quantify and communicate the value or ROI of BMC proposed solutions.

Demonstrated understanding of today’s technology and the ability to forecast which technologies would be needed in the future.

Broad knowledge of BMC products and strategies and interfaces with development to contribute to technical directions.

Accountable to technical and sales management for advising customers on BMC offerings and strategy in existing accounts.

Responsible for identifying sales opportunities within accounts and bringing to the attention of management problem situations that will affect customer satisfaction and revenue.

Acts as Customer’s advocate.

Participates in customer councils to increase customer satisfaction and understand customer and product issues and industry trends.

Position Requirements:

Demonstrated knowledge of technical solutions, including architecture development and ability to influence sales.

Strong experience in solutions development in customer facing organizations.

Experience in process consulting.

Strong technical knowledge of tools, software, hardware and peripherals currently used at the company.

Excellent written and verbal communications skills.

Ability to work independently and maintain accountability to management.

Position Attributes:

Strong knowledge of BMC's ESM Solution Suite.
Outsourcing or System Integrator industry knowledge. ***This is an office at home opportunity and candidates within North America will be considered***

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