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We are pleased that you are visiting the DTG Career pages and want you to know about our Company and the career opportunities available.
We recognize that our employees are the key to our success and we strive to provide a positive work environment for all of our employees. We appreciate and celebrate our achievements.
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Dollar Thrifty Automotive Group, Inc. is a great place to build a career. Our people and our Corporate Culture are priorities. We seek individuals who believe in our Mission and our Core Values. We expect our employees to deliver Value Every Time to our Customers, both external and internal. We believe by applying our Guiding Principles in all that we do, we provide the best service to our customers, and a rewarding and fulfilling working environment.
-"Generally speaking, I think what I like most about working here is the teamwork attitude. You can just enlist help from anybody, from a different department, from your own department, and everybody is willing to put forth the effort and step in and help their co-worker. Very rarely have I seen or heard someone say I just don't have time to help."
-"It is good to be part of a Company that has an impact in the community - that you call their name out, people can identify, and say yes I know about them."
-"I tell my friends and family that Dollar Thrifty is a wonderful company. We have a great culture. I mean it's like a home away from home. You spend a lot of your time at work and it's very important to have fun while you are working."
Responsibilities
JOB SUMMARY:
Responsible for greeting customers and responding to service issues, tracking fleet and equipment inventory, preparing reports, optimizing operation efficiency through employee coaching and coordinating lot movement. Supervises Rental Sales Agents, Staff Assistants, Shuttlers, Bus Drivers and/or Service Agents.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS: % TIME
1. Greet and engage customers, coordinate and direct lot movement, resolve congestion issues, and assist staff with the resolution of customer service issues, including rentals, check-in, vehicle inspection, service and transporting.
50%
2. Supervise, coach, select, assign, schedule, train and evaluate subordinate personnel, recommend or initiate associated personnel actions, and respond to employee relations issues.
20%
3. Track and log fleet and equipment inventory, review and compile reservation numbers for daily fleet and rental plans, rates, or associated black-outs.
5%
4. Prepare and review various reports, including exception sheets, preventative maintenance, grounding lists, overdue/due-backs, commissions, and location performance reports and recommend or initiate associated actions.
5%
5. Manage in-fleeting of new vehicles and turnback or sales of existing fleet vehicles, including lease termination documentation and the assignment of associated inspections and repairs. 5%
6. Oversee fleet turnaround and distribution processes ensuring efficient utilization and vehicle maintenance records and quality; coordinate transportation of vehicles to and from ready lines, rental return area, maintenance garage, impound companies, auctions and body shops.
5%
7. Develop, recommend and implement various procedures and efficiencies.
5%
8. Ensure that lot and facilities meet image standards, arrange for upkeep and repairs. 5%
9. Perform related responsibilities as required or assigned.
Qualifications
REQUIRED QUALIFICATIONS:
Success Drivers
� Customer Focus: seeks to maintain or enhance customer satisfaction
� Trustworthiness: maintains confidentiality in dealing with sensitive information about the company, customers and employees.
� Decision Making: identifies appropriate action in effectively resolving problems
� Productivity: routinely achieves established objectives; gets the job done.
� Knowledge of the car rental industry and operations, fleet, and personnel procedures.
� Communicates well and actively attends to what others are saying.
� Leadership: Coaches and motivates employees, and encourages collaboration through team-building.
� Proficiency in the use of car reservation software and personal computer programs, including word processing and spreadsheet applications.
Required Education/Experience
� Associate's degree in Business or a related field. Bachelor's degree preferred.
� At least 2 to 3 years experience in the car rental industry or a related field.
� Valid driver's license as required by state.
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