RESPONSIBILITIES:

• Collects on designated delinquent accounts.
• Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.
• Demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
• Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
• Escalates calls to the RCC Management Team as needed.
• May be required to initiate external contact with customers or perform basic skip tracing. Other duties as assigned.

REQUIREMENTS:

• High School or equivalent certificate required.
• Previous collections and/or customer service experience preferred.
• Strong verbal and written communication skills, preferred.
• HOURS:Must be flexible to work between 8am - 9pm Monday - Friday, and occasional Saturday mornings.