Desktop Engineer
Job Description: Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
General Description
The desktop engineer will install, configure and provide overall desktop support. He/she provides day-to-day onsite support for networked systems, hardware and the related infrastructure as well as analyzes problems, and monitors the environment to ensure its availability.
The desktop engineer will monitor and adjust the performance of desktops and associated appliances as well as continually survey the infrastructure to determine future capacity needs. Troubleshoot problems reported by users and by automated monitoring systems and make recommendations for enhancements in the implementation of future initiatives. Provide technical assistance, support, and advice to customers and internal users.
Primary Job Functions
Installing, troubleshooting and configuring desktop systems
Installing, troubleshooting and configuring new hardware/software
Day to day administrative support
Perform inventory management analysis and reporting (workstation refresh)
Adding/deleting/modifying user account information
Applying operating system configuration updates
Answering technical support
Develop standard builds and methods to remotely deploy those builds
Analyzing network traffic for irregular traffic patters and the ability to remediate those irregularities
Ensure that all servers, appliances and resources are being properly monitored.
Secondary Job Functions
On-call support on a 7x24 on rotation basis
Conduct root cause analysis and develop corrective actions
Responsibility for environment security
Documenting the configuration of the systems
Documenting area handbooks
Troubleshooting any reported problems
System performance tuning
Assisting the other leads as needed with workload and general support
SKILLS & EXPERIENCE
College Degree & 4+ Years Experience OR 7+ Years Experience
MCSE/MCSA Certification or Higher
Proficiency in working with a ticketing/tracking system
Previous experience working in a fast-paced environment, preferably in a corporate setting
Ability to work weekends
Ability to lift 50 lbs.
Ability to travel occasionally (once per quarter at maximum)
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
SKILLS & EXPERIENCE
College Degree & 4+ Years Experience OR 7+ Years Experience
MCSE/MCSA Certification or Higher
Proficiency in working with a ticketing/tracking system
Previous experience working in a fast-paced environment, preferably in a corporate setting
Ability to work weekends
Ability to lift 50 lbs.
Ability to travel occasionally (once per quarter at maximum)
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