Collector - Collections Agent

About Us Alliance Data (NYSE:  ADS) and its family of businesses is a leading provider of loyalty and marketing solutions derived from transaction-rich data.  Through the creation and deployment of customized solutions that measurably change consumer behavior, Alliance Data helps its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. The Company manages millions of customer relationships for some of North America's largest and most recognizable brands, helping them grow their businesses and drive profitability. Headquartered in Dallas, Alliance Data employs approximately 7,000 associates at approximately 50 locations worldwide.  Alliance Data is a leading provider of marketing-driven credit solutions, and is the parent company of Epsilon®, a leading provider of multi-channel, data-driven technologies and marketing services, and LoyaltyOne, which owns and operates the AIR MILES® Reward Program, Canada's premier coalition loyalty program.  For more information about the company, visit its web site, www.AllianceData.com.

Responsibilities

Our Midrange Collector Associates are self-motivated, reliable negotiation experts who care for our customers as well as our company.  They are responsible for contacting our customers who are between one and six months past due on their credit card accounts and securing payment arrangements. 

As a critical and essential part of their job, associates must be adaptable, assertive, dependable and persistent in order to successfully negotiate payment arrangements on a file of delinquent accounts.  Payment arrangements are achieved through a combination of manual dialing, skip tracing, and automated dialer work.

These individuals are responsible for securing payment arrangements with customers by phone and bringing delinquent accounts current.  They are required to meet established goals including balances saved, pay-by-phones collected and call quality.  Associates are eligible to earn incentive based on excellent job performance.

In addition, our associates must maintain adherence to the law and outstanding attendance at all times.

Schedule Requirements:
Schedules vary, 40 hours per week. 

Qualifications:

• Ability to work in a fast paced environment where changes to procedures are common
• Previous collections and/or sales experience
• Excellent verbal communication and negotiation skills
• Ability to communicate in a respectful and assertive manner
• Ability to multi-task and prioritize while speaking with customers
• Proven decision making ability
• Stable work history
• Basic reading and math skills
• Good organizational skills
• Proficient in MS Windows/Outlook; ability to type 25 words per minute
• Ability to input and interpret data
• Call center experience preferred

*This is a call center position.  It is imperative that you be comfortable sitting for most of an 8 hours shift.

Compensation and Benefits Alliance Data offers a competitive salary, a comprehensive selection benefit options including 401(k) and employee stock purchase plan.

*Associates who work 30 hours or more per week are eligible for benefits including health, tuition reimbursement, back-up dependant care, career enrichment and online learning programs.

Conditions of Employment

All job offers are contingent upon successful completion of background checks.