Description
Cavalier, headquartered in Virginia, is a full-service provider of reliable and efficient telecommunications solutions for business, consumer, and government customers. Using it's owned and operated fiber optic network, the company serves hundreds of thousands of customers throughout the Mid-Atlantic, Midwest, and Southeastern United States.
The Hosted PBX Project Manager is responsible for the gathering of all information related to the project and ensuring all elements are ready for time of conversion. This will include site visits with the customer to gather station requirements, coordinating site visits with our Customer Solutions Team, obtain any contract addendum’s, pre-training of customer personnel and providing on site support at time of installation.
Technical understanding of Cavalier’s network and customer requirements in order to validate that the product can be supported is required. Candidate must have an understanding of provisioning flows and interdepartmental functions in order to efficiently manage the orders.
Develop rapport with sales, sale engineers and Customer Solutions teams to ensure optimal teamwork. Track orders to ensure that the customer’s needs are fully met. Develop efficient follow up methods on outstanding issues so that the allotted resolution time is met and escalate if parties are not resolving issue in a timely manner.
Requirements
We are seeking motivated, team-oriented individuals to handle the implementation of Hosted PBX business services through extensive contact with customers, vendors, and internal operational departments to ensure customer satisfaction. Develop effective solutions that impact installation processes to provide technical verification and ensure compatibility. Successful candidate will have a minimum of 5 years technical experience in the telecommunications field, minimum of 2 years customer training experience, and a minimum of 2 years project management experience.
Knowledge of Lucent 5ESS, Nortel DMS-500, and Metaswitch is desirable. Understanding of various telephony voice and data customer solutions is a plus. A background in sales and customer service is desired. Prior voice/data integration experience is preferred. They should be well organized, able to multi task, be comfortable with on site contact with customers, be team oriented and customer focused.
Cavalier offers a competitive set of employee benefits designed and chosen specifically to attract and retain exceptional employees.
EOE