Operations Supervisor - Hauling

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise site operations, including personnel.
• Active participant in safety training, mentoring and the performance of:
  • Safety Audit Program
  • Root Cause Analysis
  • Risk Assessment and Reduction

• Responsible for the safety performance of assigned routes.

• Direct responsibility for DOT Hours of Service compliance.
• Prepare, assure accuracy, and approve weekly payroll information.
• Responsible for the implementation of the location’s service standards. Accountable for the minimization of service failures and must ensure timely and complete service recovery, when necessary.
• Responsible for meeting budgeted/approved operations staffing levels. This includes needs anticipation, training, retention and scheduling of operations employees.
• Active contributor to the operations budget development through accurate statistics collection, route management and creative improvement solutions.
• Responsible for meeting and exceeding budgeted productivity by addressing the following:
  • Edit report review and approval
  • Grid process implementation, review, goal setting, and achievement
  • Driver training, coaching, and accountability
• Actively participate in the Operations/Maintenance process including fleet walks, driver accountability, down time and door traffic reduction.
• Ensure all assigned employees are aware of and comply with, Company, Governmental and Customer policies and procedures.

Preferred:  

• People Skills – Strong people skills including focus on solving conflict, not blaming; maintains confidentiality; keeps emotions under control; remains open to others' ideas and willing to try new things.
• Computer Skills - To perform this job successfully, an individual should have knowledge of Microsoft Office Suite (Word and Excel are strong desirables). Knowledge of computerized routing programs (Route Smart) is a plus.
• Teamwork - Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Provides vision and inspiration to peers and subordinates.
• Delegation - Sets expectations and monitors delegated activities; Provides recognition for results.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• The Operations Supervisor is required to be physically present or “on-call” during all operating days and hours unless specifically relieved.
• Holiday work may be required on occasion.