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Help Desk Analyst

Corporate Brokers, LLC

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Job Snapshot

Location:

Las Vegas, NV 89101 ( map it!

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Employee Type:

Contractor

Industry:

Telecommunications

Manages Others:

Job Type:

Information Technology
Telecommunications

Experience:

At least 2 year(s)

Travel:

None

Relocation Covered:

Post Date:

11/15/2009

Contact Information

Contact:

Douglas Pfeffenberger

Ref ID:

CA-123

Description

Responsible and accountable for providing administrative technical support, troubleshooting and problem resolution to customers in an incoming 24/7 customer call support environment. Answer incoming calls from 800# technical support line, logs incoming calls and customer data into CRM. Responsible for keeping abreast on current systems, products and services.

Requirements

Must be a team player, customer focused, ability to multi-task and provide extensive troubleshooting. Previous exposure to troubleshooting in a multiple platform environment. Analytical thinker and critical problem solver. Must be flexible and possess the ability to adapt to varying job requirements as well as schedule changes as needed. Previous experience in product support/ help desk environments. Requires excellent verbal and written skills with exceptional phone skills. Education : Bachelor's degree preferably in a Technical Major or Communications or equivalent experience. Two years previous experience in a Help Desk/Troubleshooting or Customer Support environment.

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