Work at Home Level 1 Technical Support Associates

Sutherland is now accepting application for part time positions  for top-performing Customer Care/Technical  Associates to work from home!

What makes us different from the competition? That is easy! We're  NOT an independent contractor!  This is not a temporay position and you will be  a employee of  Sutherland . This is an opportunity to work from home for a professionally recognized global organization.

                Customer Care/Technical Support Associate

GENERAL DESCRIPTION: 

The Technical Support Associate is responsible for handling technical support calls representing our clients’ customers and providing Level 1 technical assistance. The position requires a professional friendly demeanor with a strong desire to deliver the best possible customer service. They would also interact with customers via inbound calls for the purpose of providing assistance to customers that are setting up home networks and accessing the Internet.

Hours of Availability: Flexible work 2 to 4 hours shifts between the hours of 7am to 2am

Monday – Sunday-

                   Pay: $ 8.50 per hour plus $1.50 handle time =’s $10 per hour     SPECIFIC JOB  

EDUCATION AND EXPERIENCE: Must have at least a High School Diploma or GED

         Courteous with strong customer service orientation

         Dependable, proficient and high attention to detail

         Good listening skills and ability to respond to unscripted issues

         Troubleshooting/problem-solving experience preferred

          Willingness to rotate shifts, as needed

         Ability to learn complex/continually changing materials in a group environment

Paid Training: Sutherland Global Services invests in its employees by offering qualified candidates basic and extended training options for career-minded individuals. 

Flexible hours required We’re currently hiring for a Part time  position with 20 to 29  hours per week that requires you to work from 8am to 12am EST Monday- Sunday, (hours will be a set schedule) with the flexibility to extend your shift up to 3am if necessary.

Training: Sutherland Global Services pays its employees for initial training and offers basic and extended training options for career-minded individuals. 

Sutherland@Home requires that the home user own adequate PC hardware and Broadband internet access. For details visit our web page;  wwwsutherlandathome.com

Hardware Requirements You will need a PC that meets the following minimum requirements:

·         32 Bit Windows XP or 32 Bit Windows Vista (Home Premium or Business)

·         1 GHz or higher Intel Pentium 4 or AMD 64 processor

·         1 GB of System Ram for Windows XP or 1.5 GB for Vista

·         20 GB of available hard drive space

·         DVD drive

·         Sound Card

·         Analog Headset

·         Broadband Internet (not WiFi)

In addition, you will need a high speed Internet connection that meets Sutherland's minimum bandwidth requirements and an analog noise-canceling multimedia Headset

If your computer meets the minimum requirements above, follow the link below to apply! Once you click to apply, you will complete Sutherland Global Services employment application. Once you have completed the employment application, be sure to watch your e-mail. Within a few minutes, you should receive an e-mail response to your application acknowledging receipt and further instructions for continuing assessment portion of the hiring process. It is imperative you are on the computer you plan to work from at this time!

To apply, follow this link: http://recruit.suth.com/.

If you have any questions, please feel free to contact us at http://sutherlandathome.com/