Description
FUNCTION:
Position investigates, evaluates and negotiates first and third party private passenger automobile liability claims, including property damage and bodily injury claims by performing the following duties personally and under the direction of a Supervisor/Manager.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Verify coverage and investigate/resolve coverage issues
- Maintain all claims on appropriate diary intervals
- Interview involved parties and witnesses, taking recorded statements per company guidelines
- Return voicemails in a timely manner
- Gather all supporting documentation necessary to substantiate each claim and resulting resolution
- Evaluate damages as covered by the policy
- Negotiate settlement of claims directly with the party involved or his/her attorney
- Complete required claim reports, including ECLDA and CER
- Deliver superior Customer Service
- Maintain claim cycle times and closing ratios averages within established company metrics
· Handle each claim proactively throughout its life
· Other duties as may be assigned
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