Service Advisor- Mercedes-Benz

Plaza Motor Company,a West County Multi-franchise dealership who's success is largely in part because our associates create and maintain strong, long-term relationships with customers. If you are a self-motivated professional with a proven ability to generate customer loyalty - and accept nothing less than being part of a top-performing team - a career with Plaza Motor Company may be for you. YOU DESERVE -- SIMPLY THE BEST!

Plaza Motor Company is seeking a professional, responsible, and outgoing person to work as a Service Advisor for Plaza Motor Company Mercedes-Benz Department.

The right candidate should have 3 plus years of experience as a service advisor 
in any of the following lines (Audi, Porsche, VW, Mercedes-Benz or BMW) is preferred. 

The duties of a service advisor include:

• Greeting customers, scheduling service appointments, and receiving vehicle information.
• Listening to customer requests and clearly explaining information on the repair order.
• Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
• Estimating the cost and time needed to do the repair, taking into account the customer’s schedule.
• Handling customer complaints and maintaining high customer satisfaction standards.
• Periodically checks on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems.
• Receiving customer approval to do additional work and explaining the work performed and the charges being billed.
• Any other duties as required for this position.

• Excellent customer service skills.
• Ability to multi-task and work in a fast-paced atmosphere.
• General business knowledge, experience and/or training is preferred.
• Strong record of customer service success preferred.
• Superior communication and customer service skills.
• Excellent follow-through skills.
• Understanding of manufacturer’s specifications.
• Ability to maintain a positive, can-do attitude.
• Verifiable outstanding CSI scores.
• Professional telephone skills.
• A clear understanding of the importance of timely follow-up.
• Possess a working knowledge of warranty agreements.