Cisco VOIP Engineer

Primarily responsible for architecture and engineering of the Retail and Corporate VOIP environments. Support approximately 1500 retail locations, in addition to Cisco TelePresence, Call Manager, IP Contact Center, and Unity. Provide guidance toward a unified communications roadmap.

Major Accountability:

·         Infrastructure design documentation

·         Guidance and advice on best practices and strategy

·         Research tools and technologies and develop roadmap

·         Overall project development activities and successful implementation

Assessment and recommendation regarding the overall infrastructure health 

·         Knowledge transfer to supporting teams (turn-over)

·         Maintain knowledge base of telecom environment and troubleshooting information

·         Provide technical support for complex production systems and services.

·         Lead in the evaluation of new products and services.

Serves as an escalation point for the Operations, Project Management, and other    business/application owner teams.

·         Bachelor Degree: Computer Science 

Minimum of three (3) years related work experience, certification, and/or formal    training in multiple areas of expertise or an equivalent combination of education and experience required. Industry Certification, such as Cisco Certified Voice Professional (CCVP) or CCIE Voice preferred. Networking experience is a plus. Experience with other telecom vendors a plus.

Experience with hardware and configuration of the following technologies: Call Manager v4, 5, and 6, Cisco Untiy, IPCC, IP Gateway, Cisco TelePresence, PRI/PSTN, voice trunking, QSIG, DSP, H.323, G.711/G.729.

Essential Skills (Competencies) Required:

·         Analysis – Analyze Problems & Issues

·         Decision-Making – Exercise Insightful Judgment

·         Planning – Establish Group Plans

·         Managing Execution – Work Effectively & Efficiently

·         Managing and Improving Process – Establish Best Practices

Strategic Thinking – Support Strategy
Innovation – Leverage Innovation

·         Focus on Service - Anticipate Service Needs

·         Influencing – Influence Others

·         Collaboration – Promote Collaboration

·         Communication – Write and Speak with Impact

·         Listening – Listen Attentively

·         Building Relationships – Build Relationships

·         Leveraging Diversity – Understand & Respect Differences

·         Results Orientation – Drive for Results

·         Adaptability – Adapt Productively

·         Plan and Manage Projects – Manage Basic Projects

·         Discover, Analyze and Define Requirements – Lead Requirement Definition

·         Bachelor Degree: Computer Science 

Minimum of three (3) years related work experience, certification, and/or formal    training in multiple areas of expertise or an equivalent combination of education and experience required. Industry Certification, such as Cisco Certified Voice Professional (CCVP) or CCIE Voice preferred. Networking experience is a plus. Experience with other telecom vendors a plus.

Experience with hardware and configuration of the following technologies: Call Manager v4, 5, and 6, Cisco Untiy, IPCC, IP Gateway, Cisco TelePresence, PRI/PSTN, voice trunking, QSIG, DSP, H.323, G.711/G.729.

Essential Skills (Competencies) Required:

·         Analysis – Analyze Problems & Issues

·         Decision-Making – Exercise Insightful Judgment

·         Planning – Establish Group Plans

·         Managing Execution – Work Effectively & Efficiently

·         Managing and Improving Process – Establish Best Practices

Strategic Thinking – Support Strategy
Innovation – Leverage Innovation

·         Focus on Service - Anticipate Service Needs

·         Influencing – Influence Others

·         Collaboration – Promote Collaboration

·         Communication – Write and Speak with Impact

·         Listening – Listen Attentively

·         Building Relationships – Build Relationships

·         Leveraging Diversity – Understand & Respect Differences

·         Results Orientation – Drive for Results

·         Adaptability – Adapt Productively

·         Plan and Manage Projects – Manage Basic Projects

·         Discover, Analyze and Define Requirements – Lead Requirement Definition

·         Bachelor Degree: Computer Science 

Minimum of three (3) years related work experience, certification, and/or formal    training in multiple areas of expertise or an equivalent combination of education and experience required. Industry Certification, such as Cisco Certified Voice Professional (CCVP) or CCIE Voice preferred. Networking experience is a plus. Experience with other telecom vendors a plus.

Experience with hardware and configuration of the following technologies: Call Manager v4, 5, and 6, Cisco Untiy, IPCC, IP Gateway, Cisco TelePresence, PRI/PSTN, voice trunking, QSIG, DSP, H.323, G.711/G.729.

Essential Skills (Competencies) Required:

·         Analysis – Analyze Problems & Issues

·         Decision-Making – Exercise Insightful Judgment

·         Planning – Establish Group Plans

·         Managing Execution – Work Effectively & Efficiently

·         Managing and Improving Process – Establish Best Practices

Strategic Thinking – Support Strategy
Innovation – Leverage Innovation

·         Focus on Service - Anticipate Service Needs

·         Influencing – Influence Others

·         Collaboration – Promote Collaboration

·         Communication – Write and Speak with Impact

·         Listening – Listen Attentively

·         Building Relationships – Build Relationships

·         Leveraging Diversity – Understand & Respect Differences

·         Results Orientation – Drive for Results

·         Adaptability – Adapt Productively

·         Plan and Manage Projects – Manage Basic Projects

·         Discover, Analyze and Define Requirements – Lead Requirement Definition