Business Analyst/Client Manager-Mid-Level

Description SALARY RANGE IS 70-75k BASE PLUS A 10% BONUS--PLEASE DO NOT APPLY FOR THE POSITION UNLESS THIS IS WITHIN YOUR RANGE--IT IS NON-NEGOTIABLE

Responsible for managing client projects with a primary focus on integration of our products with clients' document management systems and workflow engines as well as other custom solutions.

Client Project Management
Oversee and drive all project activity.
Engage in discovery with client to understand and document overall business needs and project specifics and map to our capabilities.  Work cross-departmentally to develop customized, supportable and sustainable project specific processes and drive solution development and management.  Develop, document and implement project plan and statement of work.

Process and Program Development
Drive process and product improvement within Client Services and with external departments establishing and documenting business cases.
Act as subject matter expert within the team for specific products, use cases and or features.
Work on special projects including those related to new application development, product rollouts, and/or data cleanup or migration.

Requirements Experience with clinical trial operations or the pharma industry.
4-6 years of experience as a consultative client lead
Background in business process mapping and developing new, creative solutions in ambiguous situations.
Demonstrated ability to easily navigate across client and internal organizations, and influence and drive resources not within immediate control while maintaining a good working relationship.
Able to juggle multiple projects with ease.
Excellent ability to synthesize information and confidentiatly convey complex information in an easy to understand manner in person, over the phone, in writing and in front of audiences of varying size and technical abilities.
Strong MS Office suite skills including Visio and some MS Project.
XML a plus.