Teller Supervisor

Position Summary:                   

The Teller Supervisor supervises teller operations, coordinates teller schedules and assignments, maintains and settles vault cash, refers customers to platform for sales opportunities and ensures teller security.  Performs all tasks in compliance with established Bank policies and procedures, with Federal and State laws and with all Fair Lending regulations.

This is a full-time position (37.5 hours/week) with some Saturdays required.

Essential Responsibilities:        

1. Coordinates teller personnel to provide optimal customer service. Acts as a resource to tellers in processing transactions, handling customer situations, balancing cash, and following security rules.  Troubleshoots problems and provides sound resolutions.      
2. Responsible for branch cash and settlement. Tasks include: handling cash orders and shipments, maintaining cash levels, buying and selling to tellers, proving vault and ATM, coordinating the branch settlement, controlling travelers’ checks, money orders and treasurer’s checks, and performing consignment audits.
3. Ensures tellers adhere to standards, policies, and procedures. Provides leadership example and direction in matters of compliance.  Performs regular teller audits.
4. Provides efficient courteous customer service as teller: accepts and processes customer transactions, disburses cash, answers customer questions and resolves customer problems.
5. Performs specific daily branch and operation tasks that may include: verifying and submitting currency transaction reports, training new tellers, sorting and distributing mail, maintaining returned checks log, conducting security meetings and servicing ATM.
6. Contributes to teller performance evaluations with input on daily teller results.
7. Performs additional branch duties as required.

Criteria for Teller Supervisor:

1. High school diploma or equivalent.
2. Excellent problem-solving skills.
3. Effective organizational and administrative skills.
4. Able to supervise others and coordinate work effectively.
5. Three to five year’s teller and branch experience
6. Ability to accurately process computer transactions.
7. Heavy lifting required  – up to 40 pounds.