Clinic Operations Supervisor

About us:

As Florida’s largest orthopedic group, FOI is widely acclaimed as a leader in comprehensive orthopedic services. FOI’s mission is to provide an internationally-recognized quality of orthopedic care, achieving exceptional outcomes through continuing research and subspecialty expertise.

Clinic Operations Supervisor Summary:

The Clinic Operations Supervisor is responsible for providing leadership and guidance to the Pre-Certification, Clinic authorization, and Secretarial staff. The Clinic Operations Supervisor will be responsible for maintaining a smooth flow of communication between, patient, physician, and secretary, as well as ensuring all clinic authorizations and surgery precertifications are obtained in a timely and efficient manner.


Responsibilities of Clinic Operations Supervisor Include:

• Provide leadership and guidance.
• Keeps the Clinic Operations Manager informed of any problem, issues or concerns with any department that may need further attention.
• Act as a back-up to ensure there is adequate coverage during high patient volume, employee absences and mealtime.
• Holds bi-weekly meeting with the clinic authorizations, surgery precertification and secretarial departments.
• Distributes work among staff members and ensure is complete.
• Handles patient compliant/issues as they arise.
• Assists Manager in ordering of office supplies.
• Develops, establishes and implements the departmental policies and procedures.
• Oversees the training of the Secretaries, Pre-Certification Counselors and Collectors, and the Clinic Authorizations Representatives.
• Ensures all Clinic and Surgical Authorizations are obtained prior to the date of services.
• Maintains and updates the Post Clinic Services Departments Job Function Manuals and Hats.
• Conduct department meetings related to updating or changing information.
• Conduct evaluations, counseling on employees’ performance, ensuring that all employees re properly trained.
• Conducting interviews with potential candidates when applicable.
• Communicate effectively with staff, physicians and administration.
• Travel to satellite locations.
• To utilize all accessible resources to achieve goals.
• All other duties as assigned.

• Candidate must be a High School graduate.
• At least five years experience in the medical field dealing with surgery scheduling, hospital or clinic procedures, and medical terminology with knowledge of CPT, ICD9 coding.
• Must be multi-tasked, organized, and a self motivated individual.
• This person must have excellent verbal and written communication skills along with strong computer skills and knowledge, to include, IDX, WORD, and EXCEL programs.