Avaya Network Engineer/Architect

Description Seeking candidate with advanced Avaya telecommunications experience to help leverage Avaya technology in a large Call Center environment. Design, development, and deployment responsibilities for globally scalable and repeatable Voice solutions, consisting of IPT Convergence engineering, Voice Messaging, and Contact Center technologies.

GENERAL RESPONSIBILITIES Assist the client in assessing the current Call Center Architecture and recommend changes to further utilize the Avaya technologies.   Assist the client in preparing a job description for a Telecommunications Manager and participate in interviewing candidates for the position.

Provide solutions engineering expertise for specific site implementations on a broad range of IPT, Voice/Unified Messaging, and Contact Center applications.

Provide Contact Center subject matter expertise specifically related to skills-based routing, computer telephony integration, integration with CRM applications, agent monitoring, and scheduling/forecasting tools.

Demonstrate technical writing capabilities by creating all related design, deployment, and qualification documentation for the above mentioned technologies.  

Review project plan and provide input for “As Is" through the “To Be" implementation, including review of the current design, transition/implementation, acceptance criteria, and bill of materials.  

SPECIFIC ACCOUNTABILITY
This position will require strong interpersonal skills and may require interaction between various departments.  Strong technical writing skills are also a requirement for the large amount of required documentation.  

Requirements QUALIFICATIONS
10+ years IT experience with enterprise level technology infrastructure engineering, A minimum of 5 years focused on Avaya Systems, IP Telephony engineering and design, Voice Messaging, and Contact Center applications.

EXPERIENCE
Extensive engineering and operational experience with PBX systems and how they interface with data networks. Must be knowledgeable in the areas of: LAN and WAN routing protocols Voice Messaging Contact Center application tools Development Tools IP-PBX Avaya System Skills Voice Network Skills Avaya Engineering Skills Avaya Capacity Planning Network Traffic Analysis Problem and Resolution Skills IVR Knowledge