Systems Analyst

·         Provide documentation of functionality and performance of existing tools and applications.

·         Assist in Requirements Development for development projects. Provide design drawings and documentation, to include topology, bill of materials, ROI’s and presentations as required.

·         Provide Back up for Monitoring Analyst in support of Element Management Tools and Network Management Tools such as Solar Winds and Netcool.

·         Assist in developing reporting options to improve utilization of tools by users and their managers.

·         Participate as an escalation resource for help desk support for user inquiries on tools and applications. 

·         Work as a technical liaison among peers in other Insight organizations.

·         Develop scripts or programs to utilize full functionality of Enterprise Technologies and to drive automation.

·         Maintain and enhance Insight web applications, running in an open-source LAMP environment, for networking and cable modem troubleshooting/management.

·         Maintain technical business requirements related to supported technology to enhance services provided.

·         Lead or assist technical design, development, deployment and maintenance of one or more tools or applications.

·         Other duties as assigned

·         A 2-year degree, with 4-5 years experience supporting telecommunications networks and/or systems and their management tools, or equivalent combination of education and experience, is required

·         2 years experience software development exhibiting strength in Development Life Cycle best practices and Project Management

·         Ability to communicate orally and in writing in a clear and straightforward manner and listen to and interpret the needs of the customer

·         Ability to work independently and handle multiple projects and tasks

·         Ability to make decisions and solve problems while working under pressure, prioritize and organize effectively, and demonstrate appropriate judgment and initiative to accomplish job duties

·         Knowledge of security procedures, and the ability to maintain confidentiality of information is required

·         Knowledge of technical writing concepts, basic mathematics and statistical techniques, web publishing (HTML, Front page), and process management concepts

·         Work experience utilizing knowledge of Perl, HTML/CSS/CGI, JavaScript, MySQL, PERL, C/C++, Database, TCP/IP, (HTTP/POP3/DNS/DHCP/etc.), and WAN networking, Windows, Linux, and Unix platforms a plus

·         Experience in support of Remedy, Solar Winds and Netcool

APPLY TO:

recruiterls@insightcom.com

502.410.7698 - FAX