District Manager

Potbelly Sandwich Works is looking to add a District Manager to the team in Chicago.  This person will provide leadership, coaching, and direction to their district through people development and improved store operations, to maximize the long-term sales and profit of each store.  Consistently demonstrates The Potbelly Advantage and Our Values.  Follow standard Potbelly operating policies and procedures with main areas of focus include but not limited to:

People

*Role model and reinforce the Potbelly Way leadership behaviors and Our Values.

*Continuously develops General Managers to the next level.

*Train General Managers on key topics.

*Ensure General Managers deliver on all people measures by setting targets and coaching them achieve them in areas such as:

    Ø  Staffing

    Ø  Scheduling

    Ø  Turnover

    Ø  Employee satisfaction

    Ø  Performance management

    Ø  Training and Orientation

    Ø  Communication

    Ø  Rewards and Recognition

    Ø  Administration
*Work collaboratively with the store manager to ensure that individual performance targets are established, performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented, and performance results are corrected or complimented.

*Identify staffing needs in advance and actively participate in the recruiting, interviewing, and selecting of all managers based on staffing goals.

*Know and educate store management on all appropriate HR policies, labor laws, security and safety procedures and ensures compliance at the store level.

*Ensure that, through training and leadership development, Potbelly serves as the best place our employees have ever worked and that at Potbelly they have robust opportunities for long-term careers.

*Hold effective quarterly meetings to communicate to store management team.

*Serve as the liaison for communication from home office to stores.

*Effectively utilize field support team (Local Store Marketer, Field Recruiter, etc.)

Product

*Review stores to validate they meet identified operational standards, food safety standards, and labor laws.

*Complete facility walk-through and hold managers accountable for results

*Routinely observe store operations, troubleshoot management of shifts with General Manager, take on-the-spot corrective actions, and recognize successes.

*Coach Managers and store leadership teams to produce consistently high quality products.

*Accountable for co-developing the action plan in each store and making sure improvements are made and identified and results are achieved.

*Manage for profit

*Ensure that stores properly execute Local Store Marketing promotions and the execution of new products and processes.

Place

*Lead New Store Openings in district.

Customer Service

*Potbelly realizes that its relationship with its customers is precious and must be earned one visit at a time.  Potbelly is very accessible to its customers and encourages customer interaction.  Potbelly’s culture is one of saying “yes" to customers and fixing problems on the spot.  The company receives thousands of customer comments every month and responds to every message, usually within hours.

*Developing and leading high-performance stores with a standard of excellence in both execution and customer service.

*Meeting financial and operational goals by providing and implementing action plans and by motivating and supporting the store management team to execute those plans.

Sales & Profit

*Collaborate with the Regional Manager to develop the annual business plan for the Region.

*Use all information resources available (e.g., scorecard data, secret shops, turnover reports, P&L) to identify opportunities and threats to optimizing store potential and adjusts business plan tactics accordingly.

*Accountable for creating a positive work environment while working with store managers and team to accomplish business results (increased customer counts, increased sales and increased profits).

*Complete various audits to ensure that their stores meet Potbelly standard practices and procedures (e.g., cash, security).

Experience, Behaviors and Education

*Must demonstrate Potbelly Values.

*BA preferred.

*At least 5 years of proven leadership experience, managing multiple units within a rapidly growing retail or restaurant organization.  
*Proven track record of delivering results in a complex, fast-paced environment.

*Demonstrated leadership capability to build strong teams and to achieve business goals.

*Ability to plan and set goals and communicate direction to others.

*Willingness to uphold company values through behavior and words.

*Ability to travel 80-90% in the field