Community Services Case Worker

SUMMARY

Provides counsel and services to individuals and families requiring social services assistance by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Interviews clients and enters intake data into client case management software program at the time of the interview.

Determines client's eligibility for assistance, and provides services as appropriate.

Provides Outreach Services, including home visits, as directed by Community Services Director.

Keeps and updates community resource information, and refers clients to appropriate resources and other organizations as needed.

Maintains case records on all clients.

Administers the Comprehensive Family Assessment Tool to assigned Family Self-Sufficiency (FSS) clients, and others as directed; scores and records baseline benchmarks.

Aggregates Outcome Scales into an individualized Family Development Matrix and uses this tool to monitor and measure FSS client progress.

Using the Logic Model, develops with FSS clients an individualized service plan.

Meets regularly with FSS clients to monitor progress of Service Plan goals and objectives.  Helps client modify Service Plan as needed.

Prepares and submits to Community Services Director a monthly case management report, and compiles additional data as directed.  Notifies the Community Services Director immediately of any significant concern or event relating to any client.

Accesses and records client and community resource information.

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE  Bachelor Degree from an accredited college or university and one (1) year related experience.   Associate's degree or equivalent  from two-year college or technical school; and two (2) years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

COMPUTER SKILLS   Knowledge of computer system.  Ability to enter and retrieve data using computer system, system applications and other office equipment.

MATHEMATICAL SKILLS  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LIENNSES, REGISTRATIONS

Valid Florida Driver License

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
                                                                   E.O.E.