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Telecommunications Manager

Orchard Brands/Blair

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Job Snapshot

Location:

220 Hickory Street
Warren, PA 16365 ( map it!

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Employee Type:

Full-Time

Industry:

Other Great Industries

Manages Others:

Job Type:

Telecommunications
Information Technology

Education:

4 Year Degree

Experience:

Not Specified

Post Date:

11/5/2009

Contact Information

Phone:

814-723-3600

Fax:

814-726-6376 instantly fax your resume >>

Description

Manages, administers, and supports all enterprise telecommunications and voice systems including all PBX and ACD configuration, end-user support eCAS (Call Accounting System) for Customer Services, DS3 Multiplexing equipment, satellite, cellular and pager systems.
Recommends and provides infrastructure support for diverse routing and tested alternatives for disaster recovery and business continuity.
Identifies and resolves all inbound, outbound and intra-facility call routing issues, as well as determining and implementing the most cost effective routing at both the hardware and facility levels.
Analyzes voice capacity, trunk level usage and network performance for telecommunication infrastructure. Provides enterprise telecommunications budgetary requirements for Finance and calculates forecasted usage and telephone charges for Customer Services.
Negotiates access, facilities, features and usage contracts with LEC (Local Exchange Carrier) and LD (Long Distance) service providers. Reviews monthly telecommunication related invoices, lease schedules, and service agreements.
Recognizes, identifies and responds to all telecommunication security issues including fraud and abuse, as well as any calls that may be threatening or harassing in nature.

Requirements

Bachelor's degree (B.S.) in Computer Science from four-year college or university; three to five years related experience and/or training
Advanced knowledge of Telecommunication Regulations and Tariffs
Strong working knowledge of Avaya's Intuity AUDIX voice mail systems, SPE, Server based PBXs, and Call Management system, Telco systems - Edgelink Multiplexers, Veramark's eCAS
Working knowledge of DS1 and DS3 Access, ISDN, MPLS, DSL, Fiber Optics, SONET, Cable Broadband and TCP/IP

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