Tier II AVAYA Voice Engineer

Job Title:                      Tier II AVAYA Voice Engineer

Position Type:             Permanent or Contract

Job Status:                  Fulltime

Reports to:                   National Service Manager

Location:                      Exeter, RI - Network Operations Center (NOC)

Company overview:  Carousel Industries is the premiere technology solutions provider who designs, implements and maintains powerful converged communication networks for enterprise customers nationwide. Utilizing a single source approach, Carousel offers everything from VoIP, Data Infrastructure, Power and Cooling, IVR, Wireless, and Security to ongoing maintenance, repair, and managed services. Carousel has achieved elite partner status with the top technology companies in the world including Avaya, Extreme Networks, Juniper Networks and APC.

Primary Responsibility:

Expectations are for an individual with high exposure to AVAYA voice, data and IP Telephony technologies, as well as knowledge and experience with a converged environment.    

This position offers an individual with extensive technical background, strong people skills and initiative to work with Carousel’s internal staff and customers. This position will receive escalations from Tier 1 Technicians for our external customers and will speak directly with our customers.  Strong interpersonal skills are needed to team well with customers, project managers, account executives, field technicians and various Avaya and Carousel services personnel. 

Overview of Work Responsibilities:

·         Receive, manage, and complete customers’ requests for service when an escalation is made.

·         Apply knowledge of key Avaya systems (Partner, Merlin),  IP Office and PBX (Definity),  S8xxx series,

·         Voicemail – Intuity, Message Manager, Octel, CM, routers, servers, and other peripheral equipment connected to Avaya products, as required/needed. 

·         Understand the alarming process and alarm resolution.

Qualifications & Requirements:

·         Education:  Minimum of a High school degree

·         Minimum of two years experience with Avaya equipment – Definity, Communication Manager, Modular Messaging

·         Knowledge of Partner, Magix a plus.

·         Avaya certification in PBX, programming knowledge.

·         Network knowledge a plus.

          Carousel Industries will offer to the ideal candidate:

·         Competitive compensation

·         Comprehensive benefits package, including 401K

·         Paid Holidays, Sick Leave and Vacation