System Support Analyst/ Tier 2 Support

Title: System Support Analyst/ Tier 2 Support

Our client is looking for a Systems Support Analyst to join the Enterprise Messaging Client Services team. The primary job function will be tier 2 support/administration of an environment supporting e-mail and other messaging related technologies such as Instant Messaging, Web Conferencing, Mobile Devices and more. The ideal candidate will have expert level knowledge of Microsoft Messaging & Collaboration solutions including support of Outlook 2003/2007, Exchange 2007, and Blackberry support experience.

Successful candidate will have experience working in a corporate environment where the team must administer systems to established corporate standards regarding security, audit, and change control processes.

The following are required experience for any prospective candidates:

Exchange 2007 Administration

Outlook 2003/2007

Advanced Troubleshooting

Blackberry Support (Server and Device Troubleshooting Preferred)

Ability to communicate clearly with excellent verbal and written communications skills

Ability to think critically and effectively translate technical language into non-technical customer friendly language

Self starter with excellent partnering skills and the drive to solve complex problems taking into account a myriad of external factors

Tier 2 or Higher Support Experience with the following applications is preferred but not required:

Lotus Notes

Office Communicator 2007

iPhone
Remedy or similar trouble ticketing system

Rightfax/Biscom Faxing Solution

Must have EAD, Green Card, be a US Citizen or be willing to transfer your visa over to TAC Worldwide Companies.

ABOUT TAC WORLDWIDE COMPANIES - www.tacworldwide.com

For more than 40 years, professionals have trusted TAC Worldwide to match their job skills and deliver opportunities that complement their interests and personalities. We provide associates with benefits programs, online technical training, career counseling, and on-going HR support.

In addition, TAC Worldwide communicates with all associates throughout their work assignments and strives to find new and interesting opportunities on their behalf.   TAC Worldwide is committed to finding you rewarding short-term and long-term job assignments that deliver your ideal mix of job flexibility and professional independence.

We align your technology expertise, interests, and personality with clients' needs to ensure that you have great relationships with co-workers, that your skills stay sharp, and your talent challenged.

You can experience a variety of industries, top companies, explore new opportunities for professional development — and be secure in the knowledge that we're always working to make your transition to your next assignment smooth and speedy.

We provide Contract Talent with:

• Highly competitive compensation
• Option to purchase health care benefits (not available in all states) with EAP (Employment Assistance Program)
• 401K Flexible spending account
• Direct deposit
• Weekly payroll
• Career development
• Long and short-term assignments locally, nationally, and worldwide Career development and certification programs