Start New Search >>

Senior Manager, Technical Support Ops

Convergys

Click here to Navigate to the Company web site

Apply Now >>

Save it

| Email It

| Print it |

Report It

Job Snapshot

Location:

1409 N. Research Way
Building J
Orem, UT 84097 ( map it!

Map it! )

Employee Type:

Full-Time

Industry:

Other Great Industries

Manages Others:

Yes

Job Type:

Information Technology

Education:

4 Year Degree

Experience:

At least 5 year(s)

Post Date:

10/29/2009

Contact Information

Contact:

Diana Bowman-Booth

Ref ID:

26787

Fax:

407-805-0016 instantly fax your resume >>

Description SENIOR MANAGER, TECHNICAL SUPPORT OPS

Differentiate yourself in your career with a company that is outthinking and outdoing the competition everyday. Apply now to join Convergys, the global leader in providing customer care, human resources and billing services.

Responsible for decisions concerning operational strategies and tactics as well as decisions concerning investments in the program requested by the client or the management team
Responsible for the P&L on the project
Responsible for the project’s performance of case management meeting or exceeding client and internal expectations.
Responsible for both client and customer satisfaction of the support given.
Responsible for spreading resources across the support hours to meet customer needs.
Responsible for Balanced Scorecard associated with programs.

Requirements

Technical expertise, industry standard case and call management, technical proficiency and a variety of coaching styles and techniques
Advanced knowledge of client technical systems
Must understand the role of CRM products and how they relate to technical customer management
Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization
Strong ability to coach, develop action plans which maximize performance and provide effective feedback
Proven ability to analyze and implement process and problem resolutions

CONVERGYS' GREAT BENEFITS

Medical/Dental/Vision
Life insurance
401(k) Savings Plan and Employee Stock Purchase Plan
Tuition Reimbursement
Paid Time Off and Holidays
Short-Term/Long-Term Disability
Reimbursement Accounts

Convergys is an EOE M/F/D/V

Click Here to Find Salary Information for this Job >>

Apply Now >>

Save it

| Email It

| Print it |

Report It

CareerBuilder.com AdviceFor your privacy and protection, when applying to a job online:
Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn More >>

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Thank you for your interest…

Thank you for your interest in the Senior Manager, Technical Support Ops position.

To begin the application process, please enter your email address.

Email: Email is invalid Email is needed

By applying to a job using CareerBuilder.com you are agreeing to comply with and be subject to the CareerBuilder.com Terms and Conditions for use of our website.