Housekeeping Inspector - Crowne Plaza Billings, MT

The Hotel Group KEY 3 ‐ SERVICE is our business. Team Members are expected to anticipate our guest’s needs and help them in any way we can by practicing our Hospitality Culture ‐ "Lead Us Towards Hospitality Greatness". Every Team Member is expected to know and use the Key 3:

Provides cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls, windows and mirrors, etc. in designated areas of the hotel. When assigned to guestrooms, replaces linens, replenishes amenities and makes beds.

1. Greets guests and responds to special requests

2. May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells and offices

3. Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate

4. Cleans guestrooms to the level of standards set by the Hotel, including stripping of soiled items and trash, bed making, cleaning bathrooms, vacuuming, dusting and replacing amenities and supplies

5. Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides

6. Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators

7. Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis

8. Properly handles lost and found items in accordance with department policies and security procedures

9. Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service

10. Performs other duties as assigned by Manager

11. Keeps immediate supervisor promptly and fully informed of all problems or matters of significance

12. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

13. At all times projects a favorable image of The Hotel Group to the public

14. Maintains safe working conditions within department and Hotel

Up to 40 hours per week with varied and flexible shifts/days, likely to include nights, weekends, holidays and occasional overtime. Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Previous Hotel/Hospitality is preferred but not required
• MUST be able to work nights/ weekends
• Individual must possess the following, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• 1. Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen.
  2. Ability to prioritize and organize work.
  3. Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.
  4. Requires lifting bundles of linen weighing up to 50 lbs.
  5. Ability to push and/or pull wheeled carts weighing up to 150 lbs.
  6. Basic ability to comprehend English language sufficient to understand information such as safety label and instructions.
  7. Multi‐Lingual a plus
  8. Attendant may be asked to answer phone in laundry area
  9. Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts
  10. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
  11. Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures

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