Health Care Customer Service Representatives

Sleep Solutions, Inc., is looking for energetic, results oriented individuals to join the company as Health Care Customer Service Representatives! We are seeking qualified candidates for our 1^st and 2^nd shifts on a full and part time basis.

The Customer Service Representative should enjoy working with and helping customers as they are responsible for all contact prior to, during and at the conclusion of the patient’s course of care.  This includes scheduling our cutting edge medical equipment for delivery, patient support and follow up during testing phase, patient education and testing equipment return. The position is responsible for inbound and outbound telephone contact.  The essential functions of the position include, but are not limited to, the following duties:

·       Answers incoming calls from clients (e.g. patients, physicians, insurance companies, etc.) as they relate to inquiries and other concerns.

·       Performs outbound calling to schedule delivery of testing unit, completes support and follow up calls during testing phase and educate patients on equipment return.

·       Reviews insurance benefits and patient requirements that are applicable.

·       Completes all data entry and call notes accurately and timely in the Meditrack system with each client contact.

Sleep Solutions, Inc., is a privately-held, Glen Burnie, Md. company that has develops and markets products that efficiently provide diagnostic and therapy services to a large patient population. 

Sleep Solutions offers a dynamic, fast growing environment with competitive compensation and benefits. Qualified candidates should submit their resume with cover letter, salary requirements, shift availability, and job code PCRCB09 to the Director of Human Resources via email: [Click Here to Email Your Resumé] or fax: 410-761-0782.   Sleep Solutions is an EOE employer.  www.SleepSolutions.com

·       Strong oral and written communication skills

·       High attention to detail

·       Ability to prioritize needs and function independently

·       Must be able to multi-task well and be able to positively adapt to change with our growing company

·       Possess a working knowledge of Microsoft Outlook, Word, and Excel

·       One year of health care, DME, sleep, or other medical ancillary customer service experience preferred

·       Ability to work 2 Saturdays per month

·       Equivalent combination of experience and education in respiratory therapy, health administration, polysomnography preferred