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Telecom Architect

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Job Snapshot
Location:
Minneapolis, MN 55401 (map it!Map it! )
Employee Type:
Full-Time
Industry:
Advertising
Broadcasting - Radio - TV
Sales - Marketing
Manages Others:
No
Job Type:
Telecommunications
Information Technology
Other
Education:
4 Year Degree
Experience:
At least 4 year(s)
Travel:
None
Relocation Covered:
No
Post Date:
11/20/2009
Contact Information
Phone:
952-449-2500
Description

We’re offering a very creative call center telephony guru the opportunity to change the world of Self-Service Call Automation.  Our response driven advertising drives telephone calls from consumers all over the country for all types of products.  We manage a one-of-a-kind self-service telephony solution.  Its sole purpose is to turn the calls we generate into sales for our clients.  We require a superstar who can take their proven knowledge of killer applications and combine it with our revolutionary technology to ensure every call answered rings the cash register of our clients.  The perfect person for this position is an outside-the-box powerhouse who knows how to craft brilliant self-service experiences.  Responsibilities include:

 

  • Design, development and testing of voice response applications.  Including call flow, grammar design, error handling and creating best practices.

  • Administration of software and hardware telecom systems.

  • Monitor and maintain performance of our proprietary telecom solutions.
  • Coordination with internal technology teams to insure a secure, robust, scalable production environment progressively integrated with other corporate information systems.
  • Various reporting on all telecom systems employed.

     

Requirements
  • 4+ years experience in a call center or telecommunications environment.
  • 2+ years experience in designing, implementing and reporting on self-service solutions.
  • 2+ years experience with a call flow tool such as Periproducer, Script Builder, Dialog Designer, Visual Voice, or InVision.
  • Development and message exchange languages and protocols (SQL/ODBC, XML/VXML)
  • Bachelors Degree in psychology and computer science preferred.
  • Demonstrated excellent verbal and written skills required.
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