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Financial Services Assistant Managers & Customer Service Reps

Financial Services

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Job Snapshot

Location:

Council Bluffs, IA ( map it!

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Base Pay:

$10.85 - $12.24 /Hour

Other Pay:

Some Overtime Available!

Employee Type:

Full-Time

Industry:

Retail
Sales - Marketing
Credit - Loan - Collections

Manages Others:

Job Type:

Finance
Marketing
Sales

Education:

High School

Experience:

At least 2 year(s)

Travel:

Negligible

Post Date:

11/4/2009

Description JOB OBJECTIVE
Operate profitable loan center ensuring compliance with all state laws. Provide positive and efficient customer service to all clients. Train and develop Payday Loan Assistant Manager. Accomplish these in a way that is consistent with our mission statement.

ESSENTIAL JOB FUNCTIONS:

Ensure store loan operations, and loan coworkers comply with all applicable state laws, company policies, standards and procedures.
Grow outstanding loan balance by delivering superior customer service
Review, analyze and verify loan applications.
Ensure client collections are performed in a timely manner; maintaining company standard charge off rate at month’s end.
Ensure store delinquency is at company standard or better at Saturday close.
Ensure all deposits, paperwork and reports are completed accurately and in accordance with company policy.
Maintain cash levels sufficient for projected business.
Work as a cooperative member of the entire store team; working with RTO and CAE team members towards the financial success of the company
Use the company’s programs to manage coworkers - including selection, training, motivating, evaluating, coaching and developing.
Perform Marketing & Promotional activities as directed to grow loan portfolio and overall business.
Compliance- Ensure that all Federal, State & local compliance standards are met and filed properly for review.
Protect company assets by following prescribed safety, reporting and compliance procedures.
Prepare periodic work schedules in format approved by direct supervisor.
Other duties as assigned

Requirements

Two years related pay day loan, check cashing or branch banking management experience.
Minimum High School graduate, two years of college level courses with emphasis in business, clerical, bookkeeping or accounting preferred
Exceptional communication skills.
Excellent organizational and time management skills, ability to multi task.
Excellent math skills.
Computer literacy/proficiency in a windows operating system and a word processing program.

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