Helpdesk

Responsibilities:

-Respond to problem calls in support of new technology

-Work with callers using various software tools to gather information and troubleshoot causes

-Use technical background and experience to troubleshoot problems

-Use on-line knowledge databases / software tools to determine the solutions of problems

-Record troubleshooting progress and resolution into automated databases

Required Skills:

-Strong Customer Service Skills

-Good analytical /technical problem solving skills

-Strong attention to detail and accuracy

-Able to follow written instructions to troubleshoot and correct common Windows services and processes.

-Knowledge of and experience with Windows XP processes, architecture, and services. 

-Knowledge of and experience with Windows workstations and peripheral hardware connectivity:

-Basic knowledge of facts and details about simple Windows networks

*Familiar with basic networking terminology such as "LAN", and IP address

*Able to navigate comfortably between workstations on a simple Windows network

*Able to follow written instructions to move filed between workstations on a simple Windows network

*Able to follow instructions to troubleshoot and correct common problems with simple Windows networks

-Moderate knowledge with Microsoft Office applications and Microsoft Internet Explorer

-Able to write detailed descriptions of actions taken

-Comfortable with learning and using new software applications and taking online application training

-Comfortable with researching automated databases and online documents for solutions to problems

-Comfortable with adapting to frequently changing procedures

Please contact Jeanie Woodward - [Click Here to Email Your Resumé] OR 309-451-5578