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Telecommunications Specialist I

AmerisourceBergen

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Job Snapshot

Location:

3735 Glen Lake Drive
Corporate Center 5
Charlotte, NC 28208 ( map it!

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Employee Type:

Full-Time

Industry:

Healthcare - Health Services

Manages Others:

Job Type:

Telecommunications
Information Technology

Experience:

Not Specified

Relocation Covered:

Division:

Lash Group

Post Date:

10/26/2009

Contact Information

Contact:

Kris Cognac

Ref ID:

4334

Description

Monitors Lash Group’s PBX, Voice Mail and ACD systems.
Provides technical documentation on voice infrastructure and telecommunications-related procedures.
Responsible for alarm management and data backup processes.
Provides telecom activity reports from ACD and call accounting systems.
Collaborates with associates and Information Technology staff to improve phone features and telecommunications reports.
Trains associates on phone system hardware and software.
Troubleshoots and consults with vendors and service carriers.
Manages some purchasing and licensing activities.
Complies with all appropriate policies, procedures and safety rules and regulations.
Performs related duties as assigned.

Requirements

Requires a minimum of three (3) years related and progressively responsible experience with Audix voicemail systems, Avaya Site Administration and Avaya Call Management System (CMS)
Detailed knowledge of voice/data communications and relational database concepts
Working knowledge of network solutions and systems
Ability to create and maintain technical documentation
Solid understanding of telecommunications standards and technologies for TDM, IP and wireless phone services
Knowledge of ECAS or other call-accounting software
Knowledge of telecom cabling and wiring
Good analytical and problem solving skills
Good interpersonal skills; effective team player
Strong organizational skills; attention to detail
Proficient computer skills; knowledge of Microsoft Office applications, specifically Visio; ability to create and generate reports using Excel, Access and Crystal Reports

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