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Assistant General Manager

Job Snapshot
Location:
Queens/Long Island, NY
Employee Type:
Full-Time
Industry:
Recreation
Healthcare - Health Services
Sales - Marketing
Manages Others:
Yes
Job Type:
Health Care
Hospitality - Hotel
Sales
Education:
2 Year Degree
Experience:
Not Specified
Relocation Covered:
No
Post Date:
10/28/2009
Contact Information
Ref ID:
Asst. GM-QU.LI.
Description
New York Sports Clubs is a great place to begin - or continue - your sales career. As part of Town Sports International (TSI), the fastest-growing network of health & fitness clubs in the northeast, we have more than 160 facilities in the New York, Washington, D.C., Boston, and Philadelphia Metro areas. TSI offers opportunities and rewards that other health-club chains can't match. With unlimited earning potential and tremendous growth opportunities, the sky is the limit when it comes to how far you can go with NYSC!

Scope of Responsibility
The Assistant General Manager's primary responsibility is to ensure that all memberships are sold to consistently meet weekly, monthly, quarterly and annual sales goals (including, but not limited to, memberships, pool, student, pos fitness sales). They are also responsible for recruitment, selection and development of the club's Membership Consultants. In addition, the Assistant General Manager is to assist with the general operations of the club, including by not limited to: customer service, club cleanliness and facility maintenance; staff recruitment, training and development; member and staff safety; administrative responsibilities, including but not limited to: payroll compliance, use of reports to manager the business, compliance with daily financial tasks.

Essential Functions
•Reviews daily sales expectations and current status with General Manager
•Sets and evaluates monthly sales plans to ensure success
•Meets with Sales staff, setting daily, monthly quotas and reviewing progress to quotas
and goals
•Runs daily Sales Meetings with Sales Team and FSM
•Ensures that all daily activities are met through better skill levels, street reach, casual leasing and corporate prospecting
•Trains and develops MCs to increase skill level (ratios) and meet an increase in monthly sales outcome
•Act in the capacity of General Manager in the GM’s absence

Daily Responsibilities
•Runs all aspects of the morning flow
•Validates that all of the sales tools are being utilized correctly
•Meets with MCs to increase skill level and ratios
•Completes all daily, weekly and monthly sales reports
•Participates in daily and weekly CASS calls (along with GM)
•Reviews and redirects all sales plans
•Runs daily team and rally meetings
•Leads daily prospecting events
•Meets with General Manager to review daily and mtd sales status
•Walks the physical plant noting any maintenance and housekeeping issues---resolves by immediate action or communication to the GM

 

 
Requirements
CREDENTIALS AND EXPERIENCE
•Prior sales management experience
•Prior fitness experience, education in exercise science or related field preferred
•Bachelor’s Degree preferred
•Certification in fitness instruction or personal training preferred

KNOWLEDGE, SKILLS AND ABILITIES
•Proven track record of success in fitness/retail/customer service management
•Leadership, customer service, staff development, problem solving, communication, and organization skills
•Demonstrated proficiency in recruiting, training, sales generation, and operations
•Excellent written and verbal communication skills

* This position reports directly to the club’s General Manager
 
 
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