Arby's Director of Operations

Director of Operations

REPORTS TO:           Region President / Vice President of Operations

FLSA STATUS:           Exempt

PURPOSE:                 To help plan, organize and control the operations of a District and

                                    to grow the business in order to attain agreed upon goals and profits.

RESPONSIBILITIES:

1.      Increase sales by visiting each restaurant at least two times per quarter to communicate and maintain operations standards and to ensure all restaurants deliver on QF3.

2.      Recruit and hire Management to staff all restaurants and Area Supervisor positions with “A" players, as well as to maintain a bench for future growth.

3.      Develop Certified Training Restaurants, insure the execution of DFW and fulfill the DO role in training.  Own the integrity of the training process.

4.      Drive the Numbers – Teach, Coach, and Motivate the team to hit sales and profit goals.  Achieve 15% annual TCI growth.

5.      Insure all marketing plans are communicated and executed on time, including product training and that accurate forecasting builds repeat customer visits.

6.      Maintain an excellent working knowledge and a high level of proficiency in the performance of all phases of operations, including BOS.

7.      Deliver complete STP training to all new Area Supervisors and provide them with the tools to do their jobs.

8.      Supervise, evaluate and motivate Area Supervisors to perform to their highest possible level of ability.

9.      Review the performance of each Area Supervisor at least semi-annually and review all management appraisals with the Area Supervisor on a semi-annual basis.

10.  Monitor salaries of all district management personnel on an annual basis and make recommendations for adjustments when necessary.

11.  Insure that the region purchases quality products that meet specifications at fair prices.

12.  Insure the maintenance of all facilities and equipment.  Approve all vendors and maintain the District approved vendor listing.

13.  Prepare, with the participation of the Area Supervisors and Managers, an annual forecast by period, prior to the beginning of each year, of sales and profits.

14.  Review income statements, management bench report, performance standards and progress toward goals with the Region President/Vice-President of Operations each period.  Take action to solve problems as necessary.

15.  Communicate openly and honestly with subordinates, superiors and all others about plans, progress and problems.

16.  Become involved with local community business leaders by participating in community activities and functions.

17.  Maintain contact with Human Resources to resolve issues quickly.

18. Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

EDUCATION/EXPERIENCE:

       Preferred: 

• 8 years’ restaurant management experience with at least 4 years in QSR. 
• Two years at Area Supervisor and above.